NMI

Partner Launch Manager, Payments/Acquiring

NMI

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $70,000 - $85,000 per year

Job Level

Mid-LevelSenior

Tech Stack

SFDC

About the role

  • As a key member of the NMI Payments Operations team, the Payments Partner Launch Manager (PPLM) is responsible for initiating partner setup and delivering comprehensive training to ensure a seamless launch for newly signed payments partners. This role focuses on creating an exceptional partner experience, ensuring partners are fully equipped to implement and maximize NMI’s Payments and Gateway solutions.
  • The PPLM drives partner adoption of NMI’s solutions and technology, accelerating time to launch and enabling long-term success. Acting as both an operational and go-to-market consultant, the PPLM is skilled in hands-on demonstrations of NMI systems and adept at providing sales enablement tools, training, and resources. This role also focuses on teaching value-based and solution-based selling strategies to showcase the benefits of NMI’s flexible, modular products.
  • Roles & Responsibilities
  • Onboarding and successfully launching new NMI partners.
  • Enable partners to quickly realize the value of NMI solutions, driving engagement, accelerating time to revenue, and ensuring an exceptional experience.
  • Demonstrate expertise in the NMI Gateway, partner and merchant portals, and the NMI Payments solution.
  • Deliver impactful training sessions and engaging product demos that expand partner knowledge and strengthen mindshare.
  • Manage a portfolio of partner onboarding(s) to successful outcomes, optimizing speed to revenue, portfolio growth, and time to value.
  • Continuously review and refine internal processes, enablement strategies, and customer experience tactics to improve partner satisfaction.
  • Stay current and knowledgeable on all NMI products, software, and services.
  • Maintain accurate and timely records for reporting sales and account management activities via written, oral, and system-based tools.
  • Perform additional responsibilities and duties as required to support business needs.

Requirements

  • 5+ years of relevant experience in customer success, service, support, or account management; sales experience is a plus.
  • Proven track record as a top performer.
  • Results-driven, energetic, and team-focused, with a commitment to shared goals and objectives.
  • Skilled at developing and delivering effective product presentations with a prescriptive, consultative approach.
  • Able to communicate product features and benefits in a compelling, value-focused manner.
  • Consistently meets and exceeds quotas/goals.
  • Strong customer service and client retention skills, with the ability to build and maintain professional relationships.
  • Ability to enable partners based on strategic priorities, profitability potential, and likelihood of success.
  • Excellent verbal, written, and interpersonal communication skills.
  • Proficiency in Salesforce.com and Microsoft Office applications.