Partner Success Manager
NMI
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $60,000 - $80,000 per year
About the role
- Own the proactive post-launch success motion for a defined portfolio of strategic and high-value partners.
- Build strong relationships with key partner stakeholders and serve as the primary post-launch success lead for assigned accounts.
- Partner closely with Customer Account Managers (CAMs) to align on partner priorities.
- Monitor partner health across product utilization, support trends, and strategic risk indicators.
- Identify friction points and develop action plans to improve outcomes.
- Drive awareness and adoption of relevant NMI products, capabilities, enhancements, and best practices.
- Contribute to business reviews, partner success plans with data-driven insights and recommendations.
- Provide partner health and performance insights to support retention planning and renewal readiness.
- Act as the internal quarterback for assigned partners, coordinating Support, Product, Engineering, Partner Launch, Solutions Engineering, and CAM resources to remove blockers and improve partner outcomes.
- Escalate and manage complex or high-priority partner issues through internal channels, ensuring accountability, communication, and follow-through.
- Partner with Support to monitor recurring issue patterns, identify root causes, and help drive resolution plans for strategic partners.
- Capture and communicate partner feedback, recurring pain points, and product gaps to internal stakeholders to improve the overall partner experience.
- Identify signals for cross-sell, upsell, or re-solutioning opportunities based on partner performance, evolving business needs, and platform usage trends.
- Partner with CAM and Solutions Engineering when deeper solution design or strategic expansion support is needed.
- Use partner performance data and industry insights to help shape expansion opportunities and account planning.
Requirements
- 3-5+ years of experience in Partner Success, Customer Success, Strategic Account Management, Technical Account Management, or a related post-sale role in FinTech, Payments, SaaS, or platform-based technology environments.
- Strong understanding of payment processing and partner ecosystems, including ISVs, ISOs, and acquiring relationships.
- Experience managing large, complex, multi-stakeholder partner relationships in a strategic and consultative capacity.
- Proven ability to drive product adoption, improve partner health, reduce risk, and support revenue expansion within existing accounts.
- Strong analytical and operational mindset, with the ability to interpret performance data, identify trends, and translate insights into action plans.
- Demonstrated ability to lead cross-functional coordination across Support, Product, Engineering, Sales, and post-sale delivery teams.
- Excellent communication and stakeholder management skills, including the ability to lead business reviews, manage escalations, and influence internal teams.
- Comfortable operating in a fast-paced, evolving environment where processes and playbooks continue to mature.
Benefits
- Competitive compensation
- Flex PTO Policy
- Health, Dental and Vision Insurance
- Life, ADD, Short-term and Long-term Disability insurance
- 401k matching up to 4% after two months of service
- Flexible Spending Account
- 13 Paid Holidays
- Bonusly colleague reward
- Employee referral program
- Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
partner successcustomer successstrategic account managementtechnical account managementpayment processingdata analysisperformance data interpretationrisk managementrevenue expansionproduct adoption
Soft Skills
relationship buildingstakeholder managementcross-functional coordinationcommunicationanalytical mindsetoperational mindsetinfluencingproblem-solvingleadershipadaptability