NMI

Content Manager

NMI

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $105,000 per year

About the role

  • Own and develop NMI’s content strategy, ensuring alignment with business goals, objectives and go-to-market priorities.
  • Define editorial priorities and build and manage the editorial calendar, aligning content to support key themes, campaigns, launches and integrated marketing programs.
  • Lead the creation of high-quality content across formats, including website copy, blogs, thought leadership, whitepapers, ebooks and case studies.
  • Set the standard for how complex payments and fintech topics are communicated, ensuring clarity and consistency across audiences, including ISOs and payments professionals as well as technical stakeholders.
  • Establish NMI’s presence in external, audience-relevant platforms and communities, including payments and fintech channels as well as developer-focused spaces such as Substack, Reddit, GitHub discussions and other relevant industry forums.
  • Partner closely with product, engineering, and subject matter experts to produce credible, accurate content, including technical blog content when appropriate.
  • Collaborate with cross-functional teams and external agencies, influencing content direction and ensuring alignment.
  • Act as the senior editorial authority, setting tone of voice, writing and reviewing high-impact content, and ensuring quality and brand consistency.
  • Measure content performance and engagement metrics, conduct content audits, and use insights to refine strategy, formats and distribution.

Requirements

  • 5+ years of experience in a content or editorial role (either in-house or at an agency) in payments, fintech, SaaS or a similarly complex technology environment.
  • Bachelor’s degree in English, journalism, communications, marketing or related field.
  • Strong understanding of payments, embedded payments and NMI’s target audiences, including ISOs, payments professionals, ISVs, banks, fintech partners, and developers.
  • Exceptional writing, editing and storytelling skills, with the ability to adapt tone and format for different audiences and channels.
  • Working knowledge of SEO best practices, keyword strategy and website analytics, with the ability to use data to inform content decisions.
  • Excellent organizational and project management skills, with the ability to manage multiple initiatives, stakeholders and deadlines in a fast-paced environment.
  • Confidence working with senior stakeholders, including product leaders and executives, to shape narratives and thought leadership.
  • Comfortable creating content beyond owned channels, with an interest in platform-native and community-driven distribution across both industry and technical spaces.
  • An awareness of emerging content tools/techniques/best practice that can bring value to the business.
  • A strategic mindset combined with a proactive, collaborative approach and the ability to take ownership from idea to execution.
  • High standards for quality, accuracy and consistency, and the confidence to enforce them.
Benefits
  • Competitive compensation
  • Flex PTO Policy
  • Health, Dental and Vision Insurance
  • Life, ADD, Short-term and Long-term Disability insurance
  • 401k matching up to 4% after two months of service
  • Flexible Spending Account
  • 13 Paid Holidays
  • Bonusly colleague reward
  • Employee referral program
  • Paid Parental Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content strategyeditorial calendarcontent creationwritingeditingstorytellingSEO best practiceskeyword strategywebsite analyticscontent performance measurement
Soft Skills
organizational skillsproject managementcollaborationinfluencingadaptabilitystrategic mindsetproactive approachownershiphigh standards for qualityconfidence with stakeholders
Certifications
Bachelor’s degree in EnglishBachelor’s degree in journalismBachelor’s degree in communicationsBachelor’s degree in marketing