Managing full-lifecycle implementation of a payments industry CRM and Residuals platform, ensuring seamless deployment and successful adoption.
Acting as the subject matter expert within the Merchant Central Support team for handling tasks and requests pertaining to the Residuals module.
Solving residual calculation tickets accurately using Excel and the Merchant Central platform.
Interacting with clients over Zoom and email that have questions pertaining to residual calculations, and configuration updates.
Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on client sites.
Provide clear, professional guidance on using and configuring Merchant Central Residuals module, tailoring explanations to clients’ needs and varying levels of technical expertise.
Logging software issues, bugs or inconsistencies that are reported by clients using JIRA and Zendesk tools.
Creating visual mockups and written descriptions of suggestions for the development team related but not limited to the Residuals functionality.
Training and coaching new clients on the benefits of Merchant Central to ensure maximum adaptability and stickiness.
Taking interest in and educating yourself about the payments industry to be able to provide the most accurate and up to date information.
Collaborate with cross-functional teams with a focus on Sales and Partner Experience to define data needs and implement data-driven solutions.
Communicate findings effectively to both technical and non-technical stakeholders.
Assist in conducting ad-hoc analyses and data extraction when needed.

Requirements

Bachelor's degree in Computer Science, Finance, Accounting, Mathematics, Statistics, or a related field.
1-2 years of experience in a role involving data analysis or data science, or equivalent academic experience.
2+ years of experience implementing or supporting SaaS software.
Experience working in a ticketing system on a daily basis. Preferably Zendesk.
Experience with BigQuery or similar SQL-based data analytics tools.
Proficiency with Microsoft Excel, familiarity with SQL or Python is a plus

Benefits

Hourly rate of $32.69 - $39.90/hr dependent on experience.
40-hour work week
Flex PTO.
US Holidays observed.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

data analysisdata scienceSaaS implementationresidual calculationsmathematical formulasdata extractionSQLPythonMicrosoft ExcelBigQuery

Soft skills

communicationclient interactiontrainingcoachingproblem-solvingcollaborationadaptabilityguidancetailoring explanationsstakeholder communication