Head of Customer Success
Benefex
Solutions Engineer, Fintech/Payments
NMI
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, California, Colorado, Florida, Illinois, Kansas, Kentucky
Visit company websiteSalary
💰 $80,000 - $85,000 per year
Job Level
Mid-LevelSenior
About the role
- Collaborate with Business Development Managers and Channel Account Managers to assess and qualify customer requirements and scope tailored solutions.
- Recommend tailored solutions, identify opportunities for product extensions, and evaluate feasibility of customer-specific requests requiring development work.
- Proactively identify challenges and propose viable technical solutions.
- Document customer use cases, solution designs, and onboarding plans; deliver architectural diagrams, system workflows, and configuration recommendations.
- Ensure alignment across Sales, Partner Launch Managers, and Customer Account Managers for seamless handover and plan customer training needs.
- Provide tailored demonstrations of the NMI platform and develop bespoke training content for ISVs, ISOs, and partners.
- Support Sales in responding to RFPs and coordinate with Product, Engineering, and Security; raise and track product enhancement requests and relay feedback to Product.
- Stay current on product updates, maintain partner technical enablement, and represent NMI at industry events.
Requirements
- 3–5 years’ experience in Solutions/Sales Engineering, Solutions Consulting, or Technical Account Management—ideally in FinTech or SaaS.
- Strong understanding of payment processing, including card-present, card-not-present, tokenization, gateways, and acquiring.
- Demonstrated experience producing solution design documents or technical scoping materials.
- Proven ability to work cross-functionally across technical and non-technical teams.
- Exceptional communication and documentation skills.
- Comfortable presenting and demonstrating solutions to varied audiences.
- Eligible to work in the United States; employer does not sponsor work visas.
- Employment offers subject to satisfactory background and financial checks.
