Solutions Engineer

• Collaborate with Business Development Managers (BDMs) and Channel Account Managers (CAMs) to assess and qualify customer requirements.
• Recommend tailored solutions, identify opportunities for product extensions, and evaluate the feasibility of customer-specific requests requiring development work.
• Proactively identify challenges and propose viable technical solutions.
• Document customer use cases, solution designs, and onboarding plans.
• Ensure alignment across Sales, Partner Launch Managers, and Customer Account Managers for seamless handover.
• Identify and plan customer training needs.
• Respond to technical questions on NMI’s platform and deliver architectural diagrams, system workflows, and configuration recommendations.
• Provide tailored demonstrations of the NMI platform for ISVs, ISOs, and other partner types.
• Develop and deliver bespoke training content aligned with customer needs.
• Support Sales in responding to RFPs, often coordinating with Product, Engineering, and Security.
• Raise and track product enhancement requests on behalf of customers.
• Relay common feedback, feature gaps, and usability insights to the Product team.
• Stay current on product updates, release notes, and roadmap discussions.
• Maintain close contact with acquiring partners and support their technical enablement.
• Represent NMI at industry events and network with partners and prospects.

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