Quality Investigation Specialist

NMDP

Quality investigations specialist managing non-medical incidents and CAPA for NMDP. Advancing FDA cellular therapy compliance, process improvement, and patient safety.

Posted 8/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in conducting investigations and implementing corrective and preventive actions (CAPA) within a healthcare or science environment. Proficient in quality assurance, risk management, and effective communication to collaborate with cross-functional teams.

Highest-signal resume keywords

CAPA ManagementQuality AssuranceHealthcare ExperienceRoot Cause AnalysisCellular Therapy Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investigation TechniquesRisk AssessmentCorrective Action PlanningPreventive Action PlanningIncident ManagementData DocumentationProcess Improvement

Soft Skills

Excellent CommunicationAdvanced Interpersonal SkillsComplex Problem-SolvingAnalytical SkillsCustomer Service

Tools & Technologies

Quality Management SoftwareNMDP Computer Software ApplicationsMicrosoft WindowsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointDatabases

Certifications & Qualifications

Certification in Process ImprovementQuality Management Certification

Industry Keywords

HealthcareScienceCellular Therapy TransplantationRegulatory ComplianceNon-Conformance Resolution

About the role

Key responsibilities & impact

Conduct investigations of assigned non-medical quality incidents
Coordinate and lead corrective and preventive actions (CAPA)
Collaborate with Operations, Medical Services, other NMDP departments, and network center staff to resolve quality incidents
Use the online quality management software system to facilitate and record incident management activity
Conduct preliminary investigations, remedial actions, risk assessments, and submit completed investigations for review and approval
Determine root causes for assigned CAPA investigations
Plan and recommend corrective or preventive action plans and effectiveness checks
Implement, monitor, and document corrective/preventive actions and associated tasks
Conduct, monitor, and document CAPA effectiveness checks and results
Submit CAPA reports for final review and closure
Participate in projects involving incident management processes and systems, regulatory compliance, and process improvement
Maintain current knowledge of operational processes through internal meetings, education, and training
Perform other duties supporting NMDP’s mission and goals

Requirements

What you’ll need

Bachelor’s degree; Healthcare or Science field strongly preferred
Equivalent related experience and/or education may be substituted for the degree requirements
Five years of experience in a healthcare or science environment
Two years of experience related to investigation and resolution of complaints and non-conformances
Knowledge of quality assurance, risk management, and confidentiality principles
Strong knowledge of cellular therapy transplantation and associated operations
Excellent oral and written communication
Advanced interpersonal skills for collaborating with others to gather information
Complex problem-solving, analysis, and decision-making abilities
Customer service skills
Proficiency in relevant NMDP computer software applications
Proficiency with Windows, Word, Excel, PowerPoint, internet, and databases preferred
May require some flexibility in work hours
Certification in process improvement or another quality management function preferred

Benefits

Comp & perks

Medical, dental, and vision benefits
Life and disability benefits
Accident, critical illness, and hospital benefits
Well-being benefits
Legal, identity theft, and pet benefits
Retirement plans
Paid time off and holidays
Leave benefits
Incentive plans for eligible employees
Appropriate education and training