Senior Learning Solutions Specialist

NMDP

Senior Learning Solutions Specialist maximizing learner potential through innovative solutions for NMDP. Collaborating with teams to enhance performance and learning outcomes.

Posted 7/30/2026full-timeRemote • Minnesota • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design and performance consultation, leveraging innovative learning strategies to enhance employee capabilities and customer service. Proficient in managing learning management systems and developing engaging, learner-centered content that aligns with strategic performance outcomes.

Highest-signal resume keywords

Instructional DesignPerformance Consultation TechniquesLearning Management SystemsProject ManagementChange Management Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instructional DesignOutcome-Based Program DesignE-Learning Experience DesignContent CreationLearning Needs AnalysisEvaluation MethodsCurriculum DevelopmentFacilitation TechniquesDigital DesignLearner-Centered Design

Soft Skills

Interpersonal SkillsConsultation SkillsRelationship BuildingSelf-MotivationConflict Resolution

Tools & Technologies

MS OfficeAdobeArticulateWebExLearning Management Systems

Industry Keywords

Learning & DevelopmentPerformance OutcomesImmersive Learning ExperiencesStakeholder EngagementHigh Change Work Environment

About the role

Key responsibilities & impact

This role provides performance & learning expertise to internal and external audiences, including employees, volunteers and more.
This role is responsible for maximizing talent through innovative, learner-centered, and impactful performance & learning solutions that align to our strategic performance outcomes.
Enable employees to provide our customers with world class service, support and experience through innovative learning strategies and curricula
Partner with team and business project leads to identify performance needs and consult on strategically aligned performance and learning recommendations
Promote and establish immersive learner experiences to guide performance, including but not limited to role-specific learner personas and learning journeys
Apply knowledge & skills in consulting, instructional design, development processes, tools, strategies, delivery, and evaluation methods to enable best in class service and performance
Design and develop all types of learning solutions using a variety of development tools that exemplify good practices in instructional design
Measure the effectiveness of development initiatives and recommend improvements
Provide train-the-trainer services for support SME facilitator development
Stay current on learning theory, instructional design, delivery methods, and best practices related to performance & learning, and sharing with the team
Serve as a customer-facing point of contact for new training request intake and business-as-usual LMS support needs
Conduct learning and development needs analysis
Create and configure courses and offerings within the LMS, including uploading and maintaining content across multiple formats (SCORM, video, and documents)
Create and manage assignments, including automated assignment rules, to ensure timely delivery of learning to targeted audiences
Manage learner groups, special access permissions, and external user accounts
Maintain learner records with appropriate documentation, including exemptions, exceptions, and manual completions
Understand current and future capability needs
Coordinate SME reviews to ensure content accuracy and relevance
Archive and retire outdated content to maintain a current, high-quality course catalog
Support and enable L&D specialists across the business in their use of the LMS

Requirements

What you’ll need

Bachelor’s degree and a minimum of 5 years of learning & development experience
Proven success and experience in instructional design, outcome-based program design, innovative classroom design, complex, multi-media-rich e-learning experience design, hands-on digital and experience design, and/or instructional technology
Demonstrated experience collaborating with SME facilitators to design materials and facilitation coaching in a fast paced and high change work environment
Knowledge of:
Performance Consultation Techniques
Instructional Design & Adult Learning Principles
MS Office, Adobe, Articulate, WebEx, Learning Management Systems, and/or other related talent technology and social collaboration tools
Change Management Principles
Project Management
Facilitation Techniques
Ability to:
Create modern, visually appealing content for today’s learners that is aesthetically pleasing and easy to consume
Apply current and emerging instructional design principles and learner-centered design methods with demonstrated application through innovative learning experiences
Engage diverse audiences through learning programs with impactful outcomes
Demonstrate high degree of business acumen and ability to lead through influence
Communicate effectively in all situations with strong interpersonal and consultation skills
Establish strong working relationships with internal and external stakeholders, using diplomacy to address conflict and resolve solutions
Self-motivate to lead and execute projects on time and within budget
Manage and rapidly prioritize multiple projects simultaneously
Handle and maintain confidential information
Travel 1-3 trips per year (as needed)

Benefits

Comp & perks

medical, dental, vision, life and disability, accident/critical illness/hospital
well-being, legal, identity theft and pet benefits
Retirement
paid time off/holidays
leave and incentive plans