Senior Business Analyst

NMDP

Senior Business Analyst focusing on the design phase of Salesforce platform transformation. Collaborating with UX, product, and operations for better user experiences.

Posted 5/19/2026full-timeRemote • Minnesota • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Analyze current-state processes end-to-end, identifying inefficiencies, redundancies, and gaps, and develop future-state recommendations grounded in Salesforce’s out-of-the-box capabilities. Bring a data-informed perspective to process redesign: quantify pain points, model scenarios, and make the case for change.
Evaluate business needs against native Salesforce functionality to determine where OOTB capabilities solve the problem versus where custom development is genuinely necessary. Own the fit-gap analysis for design sessions and translate findings into actionable recommendations for the product and architecture teams.
Produce clear, usable mockups of future-state screens and user flows independently, using modern design and AI-assisted tools (e.g., Figma, Miro, Balsamiq, Galileo AI, Magician, or equivalent), without waiting for a UI designer to make the concept tangible.
Partner with the UX Lead (when available) to define future-state interaction models and process flows that reflect both platform capabilities and real user needs. Participate in user feedback sessions, synthesize findings, and use evidence from those sessions to sharpen design decisions.
Co-facilitate design workshops, process mapping sessions, and discovery conversations with business and operations stakeholders. Guide discussions toward outcomes; extracting complex requirements, surfacing competing priorities, and building shared understanding across functions.
Collaborate closely with the Product Owner and product team to inform and shape user stories, acceptance criteria, and functional specifications.
Develop Salesforce reports and dashboards that support operational visibility and inform ongoing product decisions. Apply analytical skills to surface trends, patterns, and opportunities within platform data. Stay current on Salesforce releases, new features, and evolving best practices while proactively identifying how platform innovations can improve our design approach or accelerate value delivery.

Requirements

What you’ll need

Bachelor’s degree in information technology, Business, or a related field.
Minimum of 5 years of experience in a product analyst, functional analyst or senior business analyst role, with at least 3 years of hands-on experience with Salesforce, including configuration and administration.
Experience contributing to user stories, acceptance criteria, and functional specifications in partnership with a product team
Proficient in Agile delivery methodology.
Deep knowledge of Salesforce OOTB capabilities, configuration options, standard objects, and platform limitations
Demonstrated experience leading or contributing to end-to-end process redesign efforts; not just documenting current state, but actively shaping the future state
Strong analytical skills with the ability to evaluate processes, identify root causes, and build evidence-based recommendations
Comfortable working with data to quantify business problems and validate design decisions
Proficient with modern mockup and prototyping tools; actively uses AI-assisted design tools to accelerate the creation of user flows, wireframes, and screen concepts
Able to produce design artifacts independently when a UI designer is not available and calibrate the fidelity of those artifacts to what the moment requires (rough sketch for a discovery session; higher fidelity for stakeholder review or user testing)
Strong UX judgment: knows which design decisions require specialist expertise and can identify and advocate for UI design investment when the complexity warrants it
Able to contribute to workshops with cross-functional stakeholders and translate complex, competing inputs into clear design direction
Strong communicator and collaborator who is able to work across product, UX, architecture, and operations
Comfortable challenging current-state assumptions and advocating for platform-native solutions

Benefits

Comp & perks

medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits
Retirement
paid time off/holidays
leave and incentive plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceconfigurationadministrationAgile delivery methodologyprocess redesigndata analysismockup creationprototypinguser story developmentfit-gap analysis

Soft Skills

analytical skillscommunicationcollaborationUX judgmentfacilitationproblem-solvingstakeholder engagementevidence-based decision makingadaptabilitycritical thinking