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Tech Stack
Tools & technologiesAnsibleCloudJavaKubernetesLinuxOraclePostgresPuppetSplunkSQLUnix
About the role
Key responsibilities & impact- Perform duties on application and web environments and help with the automation, support, and strategy of NMDP’s emerging cloud and DevOps practices.
- Participate in a 24/7 production support rotation with an emphasis on system reliability and excellent customer service.
- Leads life cycle efforts to analyze requirements, design, evaluate, automate, and implement new middleware technologies and services.
- Drives operational efficiency by automating manual processes across supported applications.
- Architects, installs, configures, monitors and upgrades cloud and on-prem application and web server infrastructure.
- Provides daily administration duties for the application environments including support for developer tools.
- Monitors system performance, usage trends, and upcoming projects to do performance tuning and capacity planning.
- Ensure proper security infrastructure and configuration are in place and maintained.
- Administer security and configuration settings within COTS software as appropriate.
- Support the installation and configuration of COTS environments and applications.
- Design, Coordinate, Perform and implement COTS upgrades and new releases.
- Troubleshoots and provides service for support requests, incidents, and problems.
- Works with team members to improve overall support initiatives.
- Provides 24x7 on-call support for supported system problems.
- Other duties as assigned.
Requirements
What you’ll need- Experience with Kubernetes.
- Experience working with cloud integration platforms – API Gateway, SQS and Amazon MQ.
- Experience with observability platforms such as Dynatrace, CloudWatch, Datadog and Splunk.
- Experience with enhanced monitoring capabilities such as open telemetry, distributed tracing, and log monitoring.
- Experience designing, implementing, or operating AI agents or agent-based automation solutions in production environments.
- Supporting and configuring Windows, Unix/Linux, and Java.
- Familiar with cloud and on-prem Database platforms such as PostgreSQL, RDS, Oracle or MS SQL.
- Familiarity and experience working with CI/CD pipelines.
- Scripting technologies - PowerShell, Ansible, Git and Puppet.
- Experience with APM or Infrastructure monitoring platforms.
- Experience in middleware integration technologies - IIS, Tomcat, WebLogic, WebSphere, IBM MQ, WSO2 or MuleSoft.
- Knowledge of authentication and authorization protocols (OAuth, JWT).
- Understanding of Databases, network, storage, virtual environments, and containerized applications.
Benefits
Comp & perks- NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits.
- Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KubernetesAPI GatewaySQSAmazon MQDynatraceCloudWatchDatadogSplunkPowerShellAnsible
Soft Skills
customer serviceteam collaborationproblem-solvingoperational efficiencyperformance tuningcapacity planning