Donor Engagement Specialist, Bilingual – Vietnamese

NMDP

Join NMDP in a critical role connecting registry donors to patients in need of a life-saving transplant. This position focuses on engaging donors through compelling conversation and coordinating donation-related activities.

Posted 5/5/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient’s life.
The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors.
Candidates must effectively engage donors who could have misconceptions about the donation process.
Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly.
The following activities would also be performed as necessary: scheduling laboratory testing, ordering/sending donor kits, obtaining consent, and monitoring donor follow through.

Requirements

What you’ll need

Bachelor’s degree in human services or a Health Care related field is required. However, upon evaluation, equivalent related Health Care experience and/or education may be substituted for the degree requirement. Additional educational experience in public health, psychology, or health promotion is preferred.
Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change. Three years customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience.
Experience with basic word processing and data entry required.

Benefits

Comp & perks

NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits.
Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryrecord managementhealth assessmentcustomer serviceinvestigative skillsbehavior change coaching

Soft Skills

effective communicationengagementinterpersonal skillsproblem-solving