Donor Engagement Specialist, Bilingual – Mandarin

NMDP

Donor Engagement Specialist focusing on engaging NMDP donors through compelling conversations. Coordinating donation-related activities, ensuring accurate documentation, and maintaining confidentiality.

Posted 5/5/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Contact Members/Donors for Donor Search-Related Activities: Locates donors using data provided at recruitment; uses internet search tools, paid Search Engines, and social media to locate updated contact information.
Educates donors - Reinforces commitment and retention messages to donors. Asks open-ended questions to assist in overcoming donor barriers to donation.
Practices behavioral coaching techniques- ask open-ended questions, utilizes reflective listening skills, summarizes conversations, and assesses commitment to next steps in the donation process.
Conducts donor health screening - Collects donors’ medical health history information and assesses medical conditions and non-medical factors to determine further donor participation.
Completes operational activities within established timelines and standards and maintains compliance with identified department performance standards.

Requirements

What you’ll need

Bachelor’s degree in human services or a Health Care related field is required. However, upon evaluation, equivalent related Health Care experience and/or education may be substituted for the degree requirement. Additional educational experience in public health, psychology, or health promotion is preferred.
Three plus years of professional experience in demonstrating ability to communicate effectively with individuals or coaching individuals on behavior change. Three years customer relations, direct patient interaction or care in a clinical/healthcare setting may be substituted for behavioral coaching experience.
Experience with basic word processing and data entry required.
Knowledge of: MS Office, including basic word processing, spreadsheet, and database software application skills.
Proficiently applying computer skills and engaging with customers simultaneously.
Advanced internet research skills including familiarity with social media.

Benefits

Comp & perks

NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits.
Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryinternet researchbehavioral coachinghealth screeningmedical history assessmentcommunicationcustomer relations

Soft Skills

effective communicationcoachingreflective listeningopen-ended questioningcommitment assessment