Senior Desktop Support Analyst
NMDP
full-time
Posted on:
Location Type: Hybrid
Location: Minneapolis • Minnesota • United States
Visit company websiteExplore more
Job Level
About the role
- Responsible for implementation, support, and maintenance of the NMDP’s desktop and laptop systems.
- Participate in system administration, system security and operational efficiency efforts.
- Provide 2nd level IT support for NMDP workstations and mobile devices.
- Provide daily administration support for NMDP hardware, software and portable device infrastructure.
- Maintain system security practices on Windows and Apple environments.
- Develop and maintain standard configurations for Windows and Apple workstations and laptops.
- Manage and support portable devices (Apple & Android) for all mobile and remote NMDP staff.
- Manage hardware and software inventory.
- Create end-user documentation and reference guides for users.
- Provide after-hours support for special events, infrastructure migrations, and system emergencies.
Requirements
- Two years’ experience in a position that required system administration of Windows and/or Mac workstations in a business environment.
- Demonstrated experience installing, configuring, backing up, and supporting Windows and/or Mac workstations.
- Experience troubleshooting and identifying the cause of workstation hardware and productivity application (Microsoft Office) issues.
- Advanced knowledge of Microsoft Windows operating systems or MacOS operating systems.
- Solid understanding of user management and directory services with LDAP and Active Directory.
- Solid understanding of network communication mediums & protocols like ethernet, wifi, and tcpip.
- Demonstrate strong interpersonal, communication and organizational skills.
- Show demonstrated success in working independently and as a member of a team.
- Demonstrate strong analytical and creative problem-solving skills.
- Manage multiple, rapidly changing priorities.
Benefits
- NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system administrationWindows operating systemsMacOStroubleshootinguser managementdirectory servicesLDAPActive Directorynetwork communicationMicrosoft Office
Soft Skills
interpersonal skillscommunication skillsorganizational skillsanalytical skillsproblem-solving skillsindependent workteam collaborationprioritization