Senior Desktop Support Analyst

NMDP

Senior Desktop Support Analyst primarily handling desktop and laptop systems management at NMDP. Involves system administration and 2nd level IT support.

Posted 4/15/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AndroidMacOSTCP/IP

About the role

Key responsibilities & impact

Responsible for implementation, support, and maintenance of the NMDP’s desktop and laptop systems.
Participate in system administration, system security and operational efficiency efforts.
Provide 2nd level IT support for NMDP workstations and mobile devices.
Provide daily administration support for NMDP hardware, software and portable device infrastructure.
Maintain system security practices on Windows and Apple environments.
Develop and maintain standard configurations for Windows and Apple workstations and laptops.
Manage and support portable devices (Apple & Android) for all mobile and remote NMDP staff.
Manage hardware and software inventory.
Create end-user documentation and reference guides for users.
Provide after-hours support for special events, infrastructure migrations, and system emergencies.

Requirements

What you’ll need

Two years’ experience in a position that required system administration of Windows and/or Mac workstations in a business environment.
Demonstrated experience installing, configuring, backing up, and supporting Windows and/or Mac workstations.
Experience troubleshooting and identifying the cause of workstation hardware and productivity application (Microsoft Office) issues.
Advanced knowledge of Microsoft Windows operating systems or MacOS operating systems.
Solid understanding of user management and directory services with LDAP and Active Directory.
Solid understanding of network communication mediums & protocols like ethernet, wifi, and tcpip.
Demonstrate strong interpersonal, communication and organizational skills.
Show demonstrated success in working independently and as a member of a team.
Demonstrate strong analytical and creative problem-solving skills.
Manage multiple, rapidly changing priorities.

Benefits

Comp & perks

NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system administrationWindows operating systemsMacOStroubleshootinguser managementdirectory servicesLDAPActive Directorynetwork communicationMicrosoft Office

Soft Skills

interpersonal skillscommunication skillsorganizational skillsanalytical skillsproblem-solving skillsindependent workteam collaborationprioritization