Associate Case Manager
NMDP
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Acts as the single point of contact for all patient case activity for assigned transplant centers and clients.
- Is accountable to NMDP and network partners to manage individual patient search progression by facilitating donor and cord blood unit case activities.
- Executes a high level of customer service to include continuous development and enhancement of relationships with transplant centers.
- Maintains clinical and HLA knowledge as applicable to case management processes.
- Utilizes critical thinking and solution-based approach to tackle situations and navigate the nuances of each individual patient case.
- Connects regularly with assigned transplant centers to ensure a thorough understanding of transplant center internal processes, requirements, and challenges.
- Proactively directs pre-workup activity for the patient search with both internal and external NMDP/Be the Match partners.
- Consistently reviews patient’s case progression and communicates solutions to the transplant center.
- Advocates on behalf of the patient and transplant center while coordinating donor/cord search and procurement activities.
- Solves complex problems and serves as a resource to progress each patient case.
- Maintains clear documentation of transplant center preferences and service needs as well as specific patient case requirements to allow for excellent coverage when out of the office or in the case of transplant center transfers.
- Ensures regulatory compliance when performing case related work.
Requirements
- Bachelor’s degree required, Healthcare, science, or a related field preferred or Associate Degree with equivalent business experience.
- Minimum of one year of experience in a healthcare or science environment with at least six months of experience related to patient interaction/care, vendor relationship management or patient interaction or care preferred.
- Basic understanding of patient case management techniques.
- Basic understand of effective customer service principles.
- Data privacy and confidentiality principles for handling medical information.
- Proficient in using multiple software applications including Microsoft Office.
- Ability to influence decision making based on the best available information.
- Deal with change and manage multiple priorities.
- Deliver critical patient case information utilizing effective communication skills.
- Ability to participate in after-hours on-call rotation.
- Availability to work up to 6pm CT as workload requires.
Benefits
- NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits.
- Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient case managementcustomer servicedata privacy principlesconfidentiality principlescritical thinkingsolution-based approachvendor relationship managementeffective communication
Soft skills
influencing decision makingdealing with changemanaging multiple priorities