Supervisor, Operations
NJM Insurance Group
full-time
Posted on:
Location Type: Remote
Location: New Jersey • United States
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Salary
💰 $87,300 - $119,070 per year
About the role
- Supervises, analyzes and coordinates the work of the business team to ensure that quality and productivity goals are met.
- Provides help, guidance, training, technical training and instructions to staff so that team members can improve their performance and broaden their skill sets.
- Ensures an atmosphere within the business team which fosters open communication, teamwork, participation, ownership, and empowerment to make decisions.
- Evaluates the performance of the business team as a whole and of the individual members of the team.
- Ensures that the customer is satisfied with the level of service provided.
- Acts as technical expert and reference point for difficult and complex matters.
- Facilitates the creation of service and processing innovations within the team. Shares innovations with other teams and market divisions.
- Monitors and reports on key performance indicators to team members and to upper management.
- Assists in preparing and monitoring the budget to ensure administrative cost objectives are met. Identifies and implements cost saving/revenue generating opportunities.
Requirements
- Requires a bachelor degree from an accredited college or university, preferably in business administration or related field.
- Requires a minimum of three to five years experience in a professional business environment.
- Prefer three to five years experience as a supervisor.
- Prefer three to five years experience in the health insurance industry.
- Requires three to five years experience medical claims processing.
- Require of extensive knowledge of computers and software relative to the business and extensive knowledge of functional tasks performed within the team.
- Require general knowledge of tasks performed by areas that support the business team.
- Require knowledge of medical and/or health insurance industry.
Benefits
- Comprehensive health benefits (Medical/Dental/Vision)
- Retirement Plans
- Generous PTO
- Incentive Plans
- Wellness Programs
- Paid Volunteer Time Off
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical claims processingbudget monitoringperformance evaluationcost saving strategiesrevenue generation
Soft Skills
teamworkcommunicationleadershiptrainingproblem-solvingdecision-makingperformance management
Certifications
bachelor's degree in business administration