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Program Manager, Technology – Adult Education Consulting
Niyam ITProgram Manager at Niyam IT managing federal program delivery and strategic customer relationships. Leading cross-functional teams to achieve business goals and ensure customer satisfaction in a hybrid model.
Tech Stack
Tools & technologiesPMPSpring
About the role
Key responsibilities & impact- Lead all aspects of program implementation in support of the customer and portfolio to achieve business goals.
- Serve as the primary point of contact for customer stakeholders, building trusted relationships, understanding organizational priorities, and ensuring exceptional customer service and contract performance.
- Build and nurture strategic customer relationships and be responsible for gaining deep understanding of customer goals and objectives leading to organic growth opportunities.
- Oversee operational and acquisition support functions, including procurement coordination, resource planning, property accountability, records management, administrative operations, and workforce support activities.
- Coordinate cross-functional teams supporting scholarship programs, grants management, communications, strategic planning, outreach, and data management while driving continuous process improvement and customer satisfaction.
- Monitor contract performance metrics, identify risks and issues, implement corrective actions, and drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
- Work closely with Niyam program/project managers and technical SMEs, government stakeholders, to understand, ideate and strategize on potential value driven solutions across Niyam customers.
- Coordinate with other Niyam departments to perform functions that include opportunity tracking, capture strategies, program delivery, customer success and engagement, pricing strategy, financial management, stakeholder management and performance management.
- Participate and support as needed, with organic growth strategies, proposals, and capture efforts with broader organizational pursuits.
- Perform other job-related duties as assigned.
Requirements
What you’ll need- US Citizenship with ability to obtain a Public Trust.
- Bachelor's degree in Business Administration, Public Administration, Education, Environmental Sciences, Information Technology, Communications, or a related field.
- Project Management Professional (PMP) certification required.
- Local to Silver Spring, MD or Washington, DC and available to work onsite.
- 5-8 years of progressively responsible experience managing federal programs, contracts, operations, acquisitions, or multidisciplinary project teams.
- Proven experience leading cross-functional teams and managing multiple concurrent priorities in a federal environment.
- Over 3 years of experience managing programs and contracts with high customer satisfaction.
- Over 3 years of experience with proposal and federal acquisition processes.
- Proven experience developing customer relationships and supporting organic growth with assigned customers.
- Proven experience and knowledge of developing strategic partnerships and alliances with systems integrators and product vendors.
- Experience negotiating subcontracts with either subcontractors or prime contractors to maximize workshare and profitability.
Benefits
Comp & perks- Flexible Work Hours: Life doesn’t always fit into a 9-to-5 schedule.
- Remote Work: Niyam understands the value of flexibility.
- Career Growth: Niyam is not just a job; it’s a career journey.
- Great People: Our people are the blueprint of who Niyam is to the industry and community.
- Great Environment: Niyam fosters a great environment where innovation, collaboration, and personal growth thrive.
- Diversity & Inclusion: We believe in the strength of diverse perspectives.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program implementationprocurement coordinationresource planningrecords managementdata managementfinancial managementproposal processesfederal acquisition processescontract performance metricsprocess improvement
Soft Skills
customer servicerelationship buildingstrategic planningcross-functional team leadershipstakeholder managementorganizational priorities understandingcommunicationnegotiationproblem-solvingcustomer satisfaction
Certifications
Project Management Professional (PMP)Bachelor's degree