Program Manager, Technology – Adult Education Consulting

Niyam IT

Program Manager at Niyam IT managing federal program delivery and strategic customer relationships. Leading cross-functional teams to achieve business goals and ensure customer satisfaction in a hybrid model.

Posted 6/5/2026full-timeSilver Spring • Maryland • 🇺🇸 United StatesMid-LevelSeniorWebsite

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Hard Skills

program implementationprocurement coordinationresource planningrecords managementdata managementfinancial managementproposal processesfederal acquisition processescontract performance metricsprocess improvement

Soft Skills

customer servicerelationship buildingstrategic planningcross-functional team leadershipstakeholder managementorganizational priorities understandingcommunicationnegotiationproblem-solvingcustomer satisfaction

Certifications & Qualifications

Project Management Professional (PMP)Bachelor's degree

Industry Keywords

federal programscontractsoperationsacquisitionsmultidisciplinary project teamsorganic growthstrategic partnershipssystems integratorsproduct vendorssubcontracts

Tech Stack

Tools & technologies

PMPSpring

About the role

Key responsibilities & impact

Lead all aspects of program implementation in support of the customer and portfolio to achieve business goals.
Serve as the primary point of contact for customer stakeholders, building trusted relationships, understanding organizational priorities, and ensuring exceptional customer service and contract performance.
Build and nurture strategic customer relationships and be responsible for gaining deep understanding of customer goals and objectives leading to organic growth opportunities.
Oversee operational and acquisition support functions, including procurement coordination, resource planning, property accountability, records management, administrative operations, and workforce support activities.
Coordinate cross-functional teams supporting scholarship programs, grants management, communications, strategic planning, outreach, and data management while driving continuous process improvement and customer satisfaction.
Monitor contract performance metrics, identify risks and issues, implement corrective actions, and drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
Work closely with Niyam program/project managers and technical SMEs, government stakeholders, to understand, ideate and strategize on potential value driven solutions across Niyam customers.
Coordinate with other Niyam departments to perform functions that include opportunity tracking, capture strategies, program delivery, customer success and engagement, pricing strategy, financial management, stakeholder management and performance management.
Participate and support as needed, with organic growth strategies, proposals, and capture efforts with broader organizational pursuits.
Perform other job-related duties as assigned.

Requirements

What you’ll need

US Citizenship with ability to obtain a Public Trust.
Bachelor's degree in Business Administration, Public Administration, Education, Environmental Sciences, Information Technology, Communications, or a related field.
Project Management Professional (PMP) certification required.
Local to Silver Spring, MD or Washington, DC and available to work onsite.
5-8 years of progressively responsible experience managing federal programs, contracts, operations, acquisitions, or multidisciplinary project teams.
Proven experience leading cross-functional teams and managing multiple concurrent priorities in a federal environment.
Over 3 years of experience managing programs and contracts with high customer satisfaction.
Over 3 years of experience with proposal and federal acquisition processes.
Proven experience developing customer relationships and supporting organic growth with assigned customers.
Proven experience and knowledge of developing strategic partnerships and alliances with systems integrators and product vendors.
Experience negotiating subcontracts with either subcontractors or prime contractors to maximize workshare and profitability.

Benefits

Comp & perks

Flexible Work Hours: Life doesn’t always fit into a 9-to-5 schedule.
Remote Work: Niyam understands the value of flexibility.
Career Growth: Niyam is not just a job; it’s a career journey.
Great People: Our people are the blueprint of who Niyam is to the industry and community.
Great Environment: Niyam fosters a great environment where innovation, collaboration, and personal growth thrive.
Diversity & Inclusion: We believe in the strength of diverse perspectives.