Senior Customer Success Manager, Audit
Trullion
Fulfillment Operations Executive
Nivoda
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Quality control diamonds and gemstones
- Receive consolidated shipments via courier partners
- Mark orders as received in the Nivoda system
- Repack and send orders along to the next destination while updating the Nivoda system
- Hand-deliver diamonds to local customers when necessary
- Collect diamonds from local suppliers, perform quality check and package and ship to the next destination
- Create shipments using the Nivoda platform and send labels to suppliers to ensure timely delivery
- Liaise with suppliers for shipments and forward invoices to the finance department
- Assist customer support with queries related to shipping, order updates and urgent delivery requests
- Assist in the smooth overall operation of the office and manage administrative work
- Follow up with courier partners
- Process returned diamonds from customers
- Assist and advise team members and management on continuous improvement of local office processes
- Ensure diamonds move in and out of the NYC office with minimal delay while meeting quality standards
Requirements
- Must have hands on diamond/gemstone experience
- Must have experience in stock control of high value products
- Logistics experience or familiarity with different courier services and tracking systems is useful
- Attention to detail is a must
- Honesty, professionalism, and integrity are essential
- Alignment with the Nivoda company values and culture
- Must permanently reside in or be within commutable distance to Manhattan, NYC (application asks this)
- Availability to work Mon - Fri, 10am - 7pm
