Customer Support Executive, French & Spanish Speaking
Nivoda
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 - $44,000 per year
Job Level
JuniorMid-Level
Tech Stack
Swift
About the role
- Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
Requirements
- Minimum 2 years experience in online customer support, live chat, and calls.
- Organised and able to multitask across different platforms
- Proactive and forward thinking
- Assertive nature and ability to be the voice of the customer when communicating internally
- Excellent cross-functional collaboration skills
Benefits
- Remote working environment
- Flexible working
- Unlimited holiday
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
online customer supportlive chatcustomer inquiriesmultitasking
Soft skills
customer satisfactionproactiveassertivecross-functional collaborationorganised