Director – Account Management

Nium

Director of Account Management at Nium, leading cross-border payments solutions and driving customer success. Building relationships and engaging with clients in a dynamic environment.

Posted 4/29/2026full-timeSão Paulo • 🇧🇷 BrazilLeadWebsite

About the role

Key responsibilities & impact

Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction.
Identifying and addressing potential churn risks, proactively engaging with customers, and driving retention.
Identifying opportunities to expand customer accounts and drive revenue growth through additional products or services.
Identifying and implementing process improvements to enhance customer experience and team efficiency.
Responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective.
Represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization.

Requirements

What you’ll need

10+ years of experience in Business Development, Account Management, or Customer Success with an emphasis on cross-sell and upsell sales motions.
Demonstrable success selling into or managing accounts within payments, financial institutions, enterprise platforms, or travel.
Strong understanding of the financial services and payments landscape, including cross-border payments and fintech ecosystems.
Familiarity with CRM (Salesforce, Zendesk etc.) or sales enablement tools is preferred.
Comfortable and experienced in working in a dynamic environment with ambiguous structure and processes.
Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature.
Proficiency in English is essential, and multilingualism preferred.
Experience in using AI to streamline account management function is a plus.

Benefits

Comp & perks

Competitive salaries
Performance bonuses
Equity for specific roles
Medical coverage
24/7 employee assistance program
Generous vacation programs
Flexible hybrid working environment (3 days per week in the office)
Role-specific training
Internal workshops
Learning stipend
Company-wide social events
Team bonding activities
Happy hours
Team offsites

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business DevelopmentAccount ManagementCustomer SuccessCross-sellUpsellAI in account managementPaymentsFinancial servicesFintechCross-border payments

Soft Skills

Relationship buildingCustomer satisfactionProactive engagementProcess improvementCustomer-centric mindsetAdaptabilityFast-paced environmentCommunicationTeam efficiencyMultilingualism