Enterprise Customer Success Manager

Nitro, Inc.

Customer Success Manager leading post-sales lifecycle for enterprise business customers at Nitro. Driving engagement, satisfaction, and retention in the digital document workflow industry.

Posted 5/26/2026full-timeDublin • 🇮🇪 IrelandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary post-sales point-of-contact for Nitro’s portfolio of Enterprise business customers
Drive engagement & adoption to cultivate customer partnerships
Own customer satisfaction and retention among a portfolio of business accounts
Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk
Partner with sales to identify expansion and up-sell opportunities in the post-sales cycle

Requirements

What you’ll need

Bachelor’s Degree or equivalent work experience
3-5 years of experience in B2B account management, customer support, customer success or consulting roles
Commitment to Nitro’s mission and values
Travel up to 10% of the time

Benefits

Comp & perks

Health insurance
Dental coverage
Vision coverage
Wellness perks
Pension/401k matching
Flex Time Off
Hybrid work arrangement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer satisfactioncustomer retentioncustomer engagementpartnership cultivationrisk identificationteam collaborationupsellingexpansion identification

Certifications

Bachelor’s Degree