Sales Administrative Assistant

Nitro Agro

Assistente Administrativo de Vendas contribuindo no gerenciamento de processos administrativos relacionados às operações comerciais. Garantindo a integridade dos dados e a satisfação dos clientes.

Posted 7/14/2026full-timeVárzea Paulista • BrasilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales administration and order management, with a strong focus on customer satisfaction and efficient workflow processes. Proficient in managing customer master data and resolving post-sales issues while collaborating across multiple internal departments.

Highest-signal resume keywords

Sales AdministrationOrder ManagementCustomer ServiceERP Knowledge (TOTVS Datasul)Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInvoicing UnderstandingData ReconciliationComplaint HandlingOrder Data Analysis

Soft Skills

Strong CommunicationOrganizedProactive Problem-SolvingResilienceCollaborative

Tools & Technologies

Microsoft Office (Excel)BI Tools (Power BI, Qlik)

Industry Keywords

B2B Customer ServiceCommercial OperationsLogisticsHigh Order VolumeCustomer Master Data

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support the sales team and contribute to the efficient management of administrative processes related to commercial operations
Ensure the integrity of customer master data
Process orders and manage the order portfolio
Create an efficient workflow and ensure customer satisfaction
Manage order changes (date, quantity, item, etc.)
Process order cancellations
Act as an interface between internal areas (sales, logistics, credit, quality, and others)
Monitor credit analyses and follow up on outstanding issues with the responsible departments
Provide direct support to customers
Conduct supplier and item approval processes
Manage sample requests
Resolve billing issues and other post-sales matters
Register new customers
Handle special freight and other logistical exceptions
Open and respond to AR processes (Claimant Assistance/Complaint Analysis)
Participate in AR committees
Manage complaint handling and provide feedback to the customer on complaint processes
Support the commercial/sales team with administrative and operational tasks

Requirements

What you’ll need

Education
- Bachelor's degree completed or in progress in Business Administration, Logistics, International Trade, Production Engineering, or related fields
Experience
- Previous experience in sales administration, B2B customer service, order management, or related areas (customer service, commercial back office) is a plus
- Experience in environments with high order volume and multiple internal interfaces
Tools and systems
- Knowledge of ERP (TOTVS Datasul) for order management, customer master data, and invoicing is a plus
- Intermediate Microsoft Office skills, especially Excel (pivot tables, analytical formulas, data reconciliation)
- Knowledge of BI tools (Power BI, Qlik) for monitoring KPIs is desirable
Technical skills (hard skills)
- Understanding of invoicing and fiscal routines associated with sales (NF-e, returns, adjustments)
- Analytical ability to process order data, exceptions, and complaints
Behavioral skills (soft skills)
- Strong communication and coordination skills across departments (sales, logistics, credit, quality)
- Organized and detail-oriented, given the volume of data processed
- Proactive problem-solving and sense of urgency in customer service
- Resilience and a consultative approach to handling complaints
- Ability to work under pressure and manage multiple simultaneous demands
- Collaborative, process-oriented profile with a focus on continuous improvement

Benefits

Comp & perks

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