Nitrado

Customer Support

• Lead, coach, and develop a team of Customer Support Agents
• Monitor performance, quality, and customer experience metrics
• Support day-to-day operations and help the team navigate complex customer situations
• Partner with other departments to improve processes and customer outcomes
• Identify operational inefficiencies and propose practical solutions
• Utilize AI tooling to boost the team’s impact
• Help shape the future of our support organization through continuous improvement initiatives

Customer Support Team Lead – Europe

Customer Success Manager

• Define and manage the full user communication lifecycle across Nitrado and Apex Hosting
• Build event-driven and segment-aware journeys
• Work with BI to understand data models and identify actionable segments
• Own the marketing configuration of the CRM platform
• Manage templates, automation logic, and deliverability hygiene
• Be the CRM interface for campaign launches and product updates
• Define and maintain CRM performance metrics

Customer Support Team Lead – Europe

CRM & Lifecycle Marketing Manager