Nitrado

Customer Support

• Lead, coach, and develop a team of Customer Support Agents
• Monitor performance, quality, and customer experience metrics
• Support day-to-day operations and help the team navigate complex customer situations
• Partner with other departments to improve processes and customer outcomes
• Identify operational inefficiencies and propose practical solutions
• Utilize AI tooling to boost the team’s impact
• Help shape the future of our support organization through continuous improvement initiatives

Customer Support Team Lead – Europe