Director, Strategic Customer Portfolio Management

NiSource

Director leading customer portfolios and financial performance for NiSource's large infrastructure services. Managing contracts and supporting large-load infrastructure projects across teams and departments.

Posted 7/31/2026full-timeMerrillville • Ohio • 🇺🇸 United StatesLead💰 $160,100 - $240,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in P&L accountability, financial performance optimization, and customer relationship management within the utility and energy sectors. Proven ability to lead cross-functional teams and execute complex contract obligations while balancing competing priorities.

Highest-signal resume keywords

P&L AccountabilityFinancial Performance OptimizationCustomer Relationship ManagementCross-Functional Team LeadershipUtility Contract Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio ManagementBudgetingCapital Investment DecisionsContract EconomicsOperational Performance

Soft Skills

CommunicationNegotiationProblem-SolvingDecision-MakingStakeholder Management

Industry Keywords

UtilityEnergy ManagementInfrastructure DeliveryCommercial OperationsLarge-Load Customer Requirements

About the role

Key responsibilities & impact

Own full P&L accountability for assigned large-load customer portfolios, including revenue, costs, capital deployment, profitability, and long-term value creation.
Drive financial performance by optimizing contract economics, execution efficiency, and customer outcomes.
Serve as the primary executive contact for assigned customers throughout the entire contract lifecycle.
Translate contractual obligations into coordinated execution plans across internal teams.
Lead the end-to-end execution of customer commitments across construction, engineering, operations, finance, billing, and support functions.
Lead and develop a team of business analysts, project managers, and customer origination professionals.

Requirements

What you’ll need

Bachelor's degree in Business, Engineering, Finance, Energy Management, or a related field.
8+ years of experience in utility, energy, industrial, infrastructure, commercial operations, portfolio management, account management, or related leadership roles.
Demonstrated success leading customer portfolios, programs, or contracts with direct responsibility for financial and operational performance.
Experience owning or influencing P&L outcomes, business case economics, budgeting, profitability, and capital investment decisions.
Strong understanding of utility contracts, large-load customer requirements, infrastructure delivery, and regulatory considerations.
Proven ability to lead cross-functional teams and influence outcomes in complex, matrixed environments.
Strong customer-facing leadership experience managing senior-level stakeholder relationships.
Exceptional communication, negotiation, problem-solving, and decision-making skills.
Ability to balance competing priorities while managing risk, customer commitments, and business objectives.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options