Director, Revenue Recovery

NiSource

Director of Revenue Recovery leading initiatives to optimize utility revenue collection and prevent losses. Managing cross-functional collaboration for compliance and improving customer experience.

Posted 7/9/2026full-timeMerrillville • Ohio • 🇺🇸 United StatesLead💰 $133,400 - $200,100 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute a comprehensive revenue recovery strategy aligned with corporate financial objectives
Lead initiatives to reduce revenue leakage caused by billing errors, metering inaccuracies, energy diversion, theft, delinquent accounts, etc.
Direct collections strategy across residential, commercial, and industrial customer segments
Manage budget and payment plan strategies across six states
Evaluate and optimize collection agency performance and vendor relationships
Develop early intervention programs and customer-friendly payment solutions
Lead revenue assurance and loss prevention efforts
Partner with cross-functional teams to identify revenue leakage opportunities
Use advanced and predictive analytics to identify recovery opportunities
Establish and monitor dashboards and KPIs related to collection effectiveness

Requirements

What you’ll need

Bachelor's degree in business administration, Finance, Accounting, Economics, Engineering, Operations Management, or a related field required
5+ years leading managers and operational teams in a process-driven, customer-focused organization
Experience working with regulatory agencies and compliance requirements
Demonstrated success improving collection rates, reducing bad debt, and managing revenue recovery programs
Strong understanding of utility billing, metering, collections, credit policies, and customer operations
Knowledge of revenue assurance, fraud detection, and energy theft investigation practices
Advanced analytical and financial management skills
Expertise in operational performance improvement methodologies
Strong executive communication and stakeholder management skills
Ability to collaborate and influence across departments to resolve issues, drive projects, and implement change
Proven success in implementing process improvements and customer-focused initiatives
Strong oral and written communication skills
Self-directed with the ability to work independently and collaboratively

Benefits

Comp & perks

Health insurance
401(k) plan
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Revenue AssuranceFraud DetectionFinancial ManagementCollection Rate ImprovementBudget ManagementPredictive AnalyticsKPI MonitoringCustomer OperationsEnergy Theft InvestigationDelinquent Account Management

Soft Skills

Executive CommunicationCollaborationInfluencing SkillsSelf-DirectionCustomer-Focused Mindset

Certifications

Bachelor's Degree in Business AdministrationBachelor's Degree in FinanceBachelor's Degree in AccountingBachelor's Degree in EconomicsBachelor's Degree in EngineeringBachelor's Degree in Operations Management