Customer Service Representative

NiSource

Remote Customer Service Representative at Columbia Gas handling customer inquiries about utility bills and service requests. Seeking dependable professionals with strong communication skills and a customer-focused mindset.

Posted 6/17/2026full-timeOhio, Pennsylvania • 🇺🇸 United StatesJunior💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Deliver exceptional support by handling customer inquiries about utility bills, service requests, account transfers, and emergency calls
Respond to billing inquiries, investigate meter readings, and resolve issues related to billing accuracy or payments
Handle emergency calls promptly and professionally
Process customer requests for move-ins, account additions, and service transfers
Manage refunds, compensation requests, and account updates
Route escalated customer issues for timely resolution
Provide referrals and process requests for special programs, including Energy Assistance, CRISIS, Dollar Energy, and others as needed
Initiate service orders, respond to order inquiries, and provide status updates
Assist customers with credit and payment arrangements
Guide customers to appropriate self-service channels when applicable
Meet individual performance metrics, deadlines, and contribute to team goals
Prioritize tasks effectively while managing multiple responsibilities
Collaborate in a team environment to achieve shared objectives

Requirements

What you’ll need

Must reside in Ohio or Pennsylvania AND be within 80 miles or less from one of the Columbia Gas facilities
Must be available from 7:00 am – 7:00 pm Monday - Friday
Able to attend 100% of the 13-week training program
Ability to work from a secure, private home office with minimal distractions
Maintain a hardwired high-speed internet connection with minimum speeds of 75 Mbps download and 15 Mbps upload
A smartphone is required to install a secure VPN application
Must complete a CSR Aptitude Assessment
Required to pass a Background and Drug test
Must be at least 18 years of age
High school diploma or equivalent required
Minimum of one (1) year of customer service experience
Proficient computer skills, including navigating multiple tabs, windows, and systems
Ability to type at least 25 words per minute (WPM)
Strong written and verbal communication skills
For bilingual candidates: Fluent in English and Spanish with strong written communication skills in both languages.

Benefits

Comp & perks

$500 sign-on bonus paid in two installments: $250 on the first paycheck and $250 after 6 months of employment.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experiencebilling accuracymeter reading investigationcredit and payment arrangementsservice order initiationperformance metricstyping (25 WPM)bilingual (English and Spanish)

Soft Skills

communication skillsteam collaborationtask prioritizationproblem-solvingtime management

Certifications

CSR Aptitude Assessment