Project Manager – Customer Experience
NiSource
Senior Project Manager – Customer Experience
NiSource
full-time
Posted on:
Location Type: Hybrid
Location: Goshen • 🇺🇸 United States
Visit company websiteSalary
💰 $79,800 - $119,600 per year
Job Level
Senior
About the role
- Reviews and analyzes complex construction drawings, permits, easements, agreements, and other miscellaneous documents for the design of gas and electric projects
- Educated in gas and electric industry related knowledge and can provide technical advice to customers
- Ability to advise customer on both sides of meter: our installation process in front of the meter as well as what the customer can anticipate behind the meter
- Mentors New Business Project Managers to ensure efficient and timely completion of gas and electric utility projects through to the installation of the meter interfacing with internal departments to provide an exceptional customer experience
- Builds relationships with key organizations and external stakeholders
- Manages commit dates to ensure that all internal resources and materials are planned and aligned with customer’s site readiness
- Understands and can communicate to customers, the company tariff, and how it impacts new business
- Contracts with customer for service as specified and authorized by policy
Requirements
- Bachelor’s degree or equivalent work experience
- 3+ years of experience in project management or coordination
- 3+ years of experience in budgeting and scheduling
- Prior experience with utility operations
- Experience managing large projects through completion; contract negotiation including minimum use and true up terms
Benefits
- Health insurance
- 401(k) plan with company matching
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementbudgetingschedulingcontract negotiationutility operationsgas and electric project designtechnical advicecustomer serviceinstallation processmeter interfacing
Soft skills
mentoringrelationship buildingcommunicationcustomer experienceorganizational skillsteam collaborationproblem-solvingtime managementleadershipstakeholder engagement
Certifications
Bachelor's degree