Senior Customer Success Engineer

Nirmata

full-time

Posted on: 9/17/2025

Origin: • 🇮🇳 India

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Job Level

Senior

Tech Stack

CloudKubernetesLinuxOpen SourcePythonShell Scripting

About the role

Responsible for verifying and implementing the detailed technical design solution to the problems identified by customers and/or Nirmata.
Provide design and operational solutions for enterprise adoption of containers.
Understand customer initiatives, customer's internal operating model and align Nirmata's technical delivery to customer's model.
Build key trusted relationships with key stakeholders in customer's organization up to Director level.
Provide leadership on key customer initiatives, including architecting solutions to meet business requirements.
Manage customer escalations by working with customers and internal engineering teams to resolve critical issues.
Educate customers with correct technical knowledge and create/update technical documentation as needed.
Build tools and automation for the smooth deployment of technical processes.
Assist customers in defining, capturing, documenting and sharing the financial value provided by Nirmata.
Scope efforts for deployments and new integrations with product management and engineering teams.
Maintain current functional and technical knowledge of Nirmata, Kubernetes, virtualization, converged infrastructure and storage networks.
Gather and maintain current information on the customer's current and future plans.
Provide clear and constructive product feedback to Nirmata Engineering teams based on customer requirements.
Help document best practices in developing and deploying Nirmata solutions.
Function as a front-line technical resource and liaison between customers and Engineering and Product Management.

Requirements

6+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or a related area of study.
Hands-on experience with Kubernetes, containers and container runtimes.
Experience in DevOps methodologies, tools and automation.
Linux OS administration and management skills.
Experience in Kubernetes security and/or Policy-as-Code.
Automation skills with shell scripting and python.
Experience with helping internal development platforms for organizations, including standardizing and securing those environments.
Ability to re-use existing experience to develop new solutions to take to market.
Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment.
Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.
Customer relationship management and account planning skills are essential.
Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause.
Troubleshooting and consulting skills; ability to summarize prognosis and impact at practice lead level.
Ability to adapt a consulting style appropriate to the situation and can identify upsell opportunities.
Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts and multiple disciplines.