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Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead and coordinate the IT operations team (L1 and L2) 24/7, ensuring efficient support and compliance with SLAs
- Ensure stability and availability of revenue systems
- Ensure rapid resolution of critical IT problems and incidents
- Support management of critical incidents in war rooms and lead action plans
- Monitor and drive continuous improvement of operational KPIs (SLA, MTTR, availability, backlog)
- Ensure execution and monitoring of financial close processes (billing cycle)
- Coordinate handling of failures in integrations between systems (ERP, billing, CRM and tax systems)
- Act as IT focal point for business areas (Finance, Tax, Accounting and Revenue)
- Ensure governance of change management processes and production deployments
- Support audits and ensure compliance with tax and accounting regulations
- Identify automation and continuous improvement opportunities in the operation
- Manage vendors and technology partners, when applicable
- Maintain up-to-date documentation of processes, flows and systems
- Promote the use of AI and automation from design to optimize processes and create competitive differentiators
- Proactively remove technical and organizational impediments, negotiating scope and deadlines with stakeholders
- Monitor performance and system health metrics, generating insights to improve processes
- Run performance rituals (dailies, weekly meetings and committees), preparing executive reports and recommendations
- Integrate key areas (Legal, Finance, Customer Service, Planning and Technology) to remove bottlenecks and improve collection workflows
- Support system migrations and validations, ensuring integrity of databases, collection rules/logic and KPIs
- Focus on reducing delinquency and automating collection flows (Telecom context)
- Develop the team and partners, providing training in negotiation, data analysis and tool usage
- Act as direct leader of the billing team, monitoring performance and organizing operational routines
- Ensure execution and continuous improvement of billing processes, including complaint management and partner interfaces
- Ensure 100% of invoices are issued and reconciled within deadlines, mitigating operational and financial risks
- Develop, monitor and analyze management reports and KPIs for billing, collections and revenue
- Generate strategic insights from operational data to support decisions and evolve the billing model
- Prepare executive reports
- Support capacity planning for the area
- Manage administrative team routines (vacation, timekeeping, travel)
Requirements
What you’ll need- Strong leadership and team management skills
- Analytical profile with a problem-solving mindset
- Effective communication with technical and business teams
- Proven experience managing multidisciplinary teams focused on billing, collections, revenue and tax
- Knowledge of Telecom billing, collection, dunning and tax systems (SAP and BSS)
- Knowledge of Operations and Revenue Management (Order to Cash)
- Bachelor's degree in IT, Engineering, Information Systems or related fields
- Postgraduate degree/MBA (preferred)
- Experience in telecommunications companies (preferred)
Benefits
Comp & perks- Meal and/or food allowance
- Transportation voucher
- Health insurance
- Dental insurance
- Life insurance
- Private pension
- Performance-based bonus program (PPR)
- Pharmacy assistance
- Childcare assistance
- Flexible working hours
- V.tal Benefits Club
- Extended maternity leave (6 months)
- Extended paternity leave (20 days)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billing systemscollection systemsdunning systemstax systemsSAPBSSOperations ManagementRevenue Managementdata analysisautomation
Soft Skills
leadershipteam managementanalytical skillsproblem-solvingeffective communicationnegotiationtrainingorganizational skillsstakeholder managementcontinuous improvement
Certifications
Bachelor's degree in ITBachelor's degree in EngineeringBachelor's degree in Information SystemsPostgraduate degreeMBA