Engineer

• Lead the design, implementation, maintenance and optimization of the entire Contact Center and Unified Collaboration network infrastructure at NIO.
• Ensure robust, scalable and secure connectivity for NIO’s Call Center/IVR operations, guaranteeing service resilience.
• Design, architect and implement highly scalable, resilient and secure IVR solutions.
• Troubleshoot faults in advanced system modules in production and evaluate production and test environment infrastructure.
• Provide support to business areas as well as to the Unified Communications (UC) environment.

IVR, Contact Center and UC Engineer – Specialist

Mid-level Data Engineer

Senior Data Engineer, GCP

Civil Engineer – Construction

Engenheiro de Dados – Sênior

Data Engineer