API Support Specialist, 2nd Shift
NinjaTrader
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, District of Columbia, Florida, Illinois, Minnesota, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
Mid-LevelSenior
Tech Stack
BigQueryGoogle Cloud PlatformJava.NETSQL
About the role
- Provide technical support to firms through remote assistance calls, addressing vendor inquiries and troubleshooting issues efficiently
- Be a first responder to critical system incidents or outages and effectively communicate with partners during these issues
- Act as a key contributor to the launch of new products and services, collaborating with Product, Engineering, and other departments
- Serve as part of the on-call rotation to respond to outages or partner issues, ensuring reliable coverage and minimal disruption to operations
- Maintain active communication and support with API vendor development teams and retail API users via community forums
- Take ownership of the cases you handle, following up with vendors to ensure inquiries are resolved completely
- Collaborate across multiple departments to ensure technical and business objectives are met
- Advocate for developers by driving feature requests and requirements with Product and Engineering teams
- Develop and maintain expertise in NinjaTrader’s product offerings, technical design, and API capabilities
Requirements
- Experience in API support or 3+ years of software development
- Demonstrated expertise with WebSockets, SQL, JSON or using third-party REST API
- Demonstrated experience with technical writing
- Experience with JIRA ticketing system, GCP logs and BigQuery are a plus
- Experience with Java, C++, .NET, and other programming languages are a plus
- A passion for excellent documentation, with strong oral and written communication skills
- Experience troubleshooting complex problems, working effectively across multiple teams
- Availability to work Monday through Friday from 2:00pm – 11:00pm CST (2nd Shift), including flexibility for 1st shift hours during initial 4–6 week training
Benefits
- Generous PTO
- 7 Paid Holidays Annually + 5 Conditional Holidays Annually
- 1 Service Day Annually
- 401k with 3.5% Company Match
- Paid Parental Bonding Leave
- Health, Vision, Dental Coverage
- Life and Disability Insurance Covered 100% by NinjaTrader
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API supportWebSocketsSQLJSONREST APIJavaC++.NETtechnical writingtroubleshooting
Soft skills
communicationcollaborationproblem-solvingownershipadvocacydocumentationflexibilityinterpersonal skillsteamworkresponsiveness