NinjaTech AI

Customer Retention Specialist

• Engage almost 1M free users: Design and execute data-driven email campaigns that activate free users and guide them toward paid conversion.
• Reduce churn and increase retention: Build sophisticated nurturing and retention flows that keep our growing paid user base engaged and educated.
• Optimize onboarding flows: Reimagine and improve our current onboarding and activation email sequences to increase product adoption.
• Drive revenue through email: Create targeted campaigns that support upsell and renewal initiatives while maintaining a customer-centric approach.
• Email Campaign Strategy & Execution: Own the email marketing function end-to-end, from strategy development to copywriting, design coordination, and deployment across the customer lifecycle.
• Retention & Nurturing Flows: Design and build automated email flows for onboarding, activation, engagement, retention, win-back, and expansion, using behavioral triggers and advanced segmentation.
• Copywriting & Content Creation: Write engaging, conversion-focused email copy that resonates with both technical and non-technical audiences.
• Segmentation & Personalization: Develop and implement advanced segmentation strategies to deliver personalized experiences based on user behavior, product usage, subscription tier, and lifecycle stage.
• Data Analysis & Optimization: Monitor and analyze key email metrics (open rates, CTRs, conversion rates, churn impact, revenue attribution) and continuously optimize campaigns through A/B testing and experimentation.
• Strategic Recommendations: Identify opportunities to improve the customer journey, reduce friction points, and increase lifetime value through email marketing initiatives.

Email Marketing & Retention Manager – Part-time

Backend Engineer

• Build features for our web app (myninja.ai and super.myninja.ai)
• Bring expertise in performance and optimization to improve our applications for smooth and fast user experience.
• Develop and maintain documentation for the platform, including API documentation.
• Write clean, efficient, and well-documented code in React, Next.js, Python and ensure code quality through automated testing and continuous integration and deployment.
• Participate in code reviews and provide constructive feedback to other members of the team.
• Troubleshoot and debug issues that arise in the platform, and implement solutions to prevent recurrence.
• Collaborate with product management to define and prioritize product requirements, ensuring technical feasibility and alignment with company goals and user requests.
• Leverage RESTful APIs and web sockets for fast communication with our backend systems.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Email Marketing & Retention Manager – Part-time

Full Stack Software Engineer, Next.js, Python