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About the role
Key responsibilities & impact- Own and grow relationships within a portfolio of strategic enterprise accounts, serving as a trusted advisor to executive and operational stakeholders
- Drive customer retention, adoption, and long-term success through proactive account management, strategic planning, and executive engagement
- Lead Executive Business Reviews (EBRs/QBRs), onsite engagements, and account strategy discussions focused on business outcomes and platform value
- Identify and drive expansion opportunities through cross-sell, upsell, and broader platform adoption initiatives
- Partner cross-functionally with Sales, Product, Support, and Leadership teams to deliver a seamless enterprise customer experience
- Monitor account health, mitigate risk, resolve escalations, and advocate internally for enterprise customer needs
- Present data-driven insights and strategic recommendations that align NinjaOne solutions to customer business objectives
Requirements
What you’ll need- Proven experience managing and growing strategic enterprise SaaS accounts in a customer-facing role
- Experience partnering with executive stakeholders in complex enterprise organizations
- Strong business acumen with the ability to translate technical capabilities into measurable business value
- Demonstrated success leading Executive Business Reviews, strategic account planning, and enterprise customer engagement
- Ability to navigate cross-functional organizations and influence outcomes internally and externally
- Highly organized, proactive, and solutions-oriented with strong executive communication skills
- Experience within IT Operations, Endpoint Management, RMM, Security, or adjacent enterprise technology environments preferred
Benefits
Comp & perks- medical, dental, and vision insurance
- 401(k) plan
- unlimited PTO
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS Account ManagementStrategic PlanningData-Driven InsightsAccount StrategyRisk Mitigation
Soft Skills
Executive CommunicationProactive Problem SolvingHighly OrganizedSolutions-Oriented