NinjaOne

Enterprise Customer Success Manager

NinjaOne

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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About the role

  • Own and manage a portfolio of enterprise customers with high monthly spend and complex environments
  • Act as the primary point of contact and advocate for enterprise clients across all internal teams
  • Ensure all technical, billing, and account-related issues are resolved efficiently through coordination with internal teams
  • Proactively monitor account health, usage, and satisfaction to prevent churn
  • Conduct onsite customer visits as required to strengthen relationships and gain deeper insight into customer operations
  • Identify and drive opportunities for account expansion through additional products and services
  • Partner closely with Technical Support, Product, Billing, and Sales teams to deliver seamless service

Requirements

  • Proven experience managing high-value SaaS accounts, preferably in an RMM or MSP-focused environment
  • Strong relationship-building and communication skills, including executive-level interactions
  • Ability to understand technical solutions and translate them into business value
  • Experience conducting QBRs, onsite visits, and strategic account planning
  • Highly organized, proactive, and customer-focused with strong problem-solving abilities
Benefits
  • Medical, dental, and vision insurance
  • 401(k) plan
  • Unlimited PTO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaS account managementRMMMSPstrategic account planningQBRs
Soft skills
relationship-buildingcommunicationproblem-solvingorganizationalcustomer-focused