Enablement Specialist, Solutions Engineering
NinjaOne
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Florida, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop, deliver, and continually refine comprehensive Solutions Engineer onboarding programs that reduce manager involvement and accelerate time to productivity
- Build and maintain standardized training curricula for technical skills, including deep product knowledge, technical demos, proof-of-concept delivery, and solution architecture
- Partner with Revenue Enablement to ensure Solutions Engineers develop necessary communication and sales skills, including discovery, objection handling, and competitive positioning
- Create ongoing education programs for product releases, new features, and competitive intelligence to keep the Solutions Engineering team current and effective
- Actively engage with Solutions Engineering leadership and team members to identify opportunities for improvement that can be addressed through training and documentation initiatives
- Build and maintain the Solutions Engineering training library, with a specific focus on materials geared toward product expertise and technical demonstration best practices
- Proactively review deal activity, calls, and Slack channels to identify training opportunities related to discovery techniques, demo effectiveness, technical positioning, and objection handling
- Track metrics and gather feedback to continuously improve enablement effectiveness and measure impact on revenue contribution
- Establish and maintain a measurement framework for training effectiveness, including time to productivity, certification completion, and performance correlation
- Participate in Solutions Engineering team meetings to proactively gather information on training needs and identify knowledge gaps
- Continuously iterate on and improve new-hire ramp programs to drive world-class Solutions Engineering performance
- Fiercely advocate for Solutions Engineering needs to support a world-class customer experience and achieve key business targets
- Build strong relationships across all stakeholder groups
Requirements
- Bachelor's degree preferred
- At least 3 years' experience in a Solutions Engineering, Sales Engineering, or technical pre-sales role
- Experience in training facilitation and enablement using a variety of outlets: virtual, written, and in-person
- Strong technical writing skills with ability to create clear, actionable documentation
- Prior basic video editing experience preferred
- Experience authoring LMS courses strongly preferred
- Prior experience in high-growth SaaS environment, particularly in pre-sales or Solutions Engineering and preferably across multiple geographies
- Deep understanding of Solutions Engineering workflows, including demos, POCs, and technical sales cycles
- Strong demonstrated ability to work with cross-functional teams including Sales, Product, and Engineering
- Prior experience with enablement platforms (e.g., WorkRamp, Highspot) preferred
- Experience with demo environments and technical enablement tools preferred
Benefits
- medical, dental, and vision insurance
- 401(k) plan
- unlimited PTO
- opportunity for growth and advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training facilitationtechnical writingvideo editingLMS course authoringSolutions Engineering workflowsdemosproof-of-concept deliverytechnical sales cyclesenablement effectiveness measurementmetrics tracking
Soft skills
communication skillsobjection handlingdiscovery techniquesrelationship buildingcross-functional collaborationadvocacycontinuous improvementfeedback gatheringproblem identificationteam engagement
Certifications
Bachelor's degree