Customer Service Specialist

NinjaHoldings

Customer Operations Specialist responsible for servicing NinjaCard branded accounts and assisting applicants through the application process. Demonstrating empathy and problem-solving in customer interactions.

Posted 6/3/2026full-timeSpring Grove • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Drive business through excellent customer service at every step of the lending process
Build relationships via the phone and electronic communication (email/text/online chat)
Call on pending loan applications to help convert into customers
Review and evaluate client's financial documents and research financial history
Collaborate with underwriters as necessary to process loan applications in an expedited fashion
Identify process bottlenecks, inefficiencies and suggest improvements
Uphold compliance with company policies and procedure, as well as local, state and federal laws and regulation

Requirements

What you’ll need

High school diploma, or equivalent experience. Bachelor's degree preferred
3+ years of experience in customer service and/or collections, prior call center experience is a plus
Comfortable being on the phone, using a headset all day.
Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions
Demonstrated ability to multi-task extensively, excellent attention to detail
Must be able to work Monday-Friday 8:00am-5:00pm
Excellent listener, quick learner, and able to handle ambiguity and constant change
Ability to communicate professionally, with maturity and self-confidence
Comfortable utilizing new technology and have a proven ability to excel in a remote work environment
Patience in dealing with customers that are slower to learn new technology
Must have a strong at home internet connection

Benefits

Comp & perks

PTO & Paid Holidays
Health, dental and vision insurance
401(k) with matching
Work from home opportunities
Fun, fast-paced work environment
Dynamic start-up culture

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer serviceactive listeningcommunicationprofessionalismempathymulti-taskingattention to detailadaptabilitypatienceself-confidence

Certifications

high school diplomaBachelor's degree