Customer Operations Specialist

NinjaHoldings

Customer Operations Specialist for NinjaHoldings handling customer service and collections through various channels. Focused on guiding customers during the application process and supporting their accounts.

Posted 5/14/2026full-timeSpring Grove • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Drive business through excellent customer service at every step of the lending process
Build relationships via the phone and electronic communication (email/text/online chat)
Call on pending loan applications to help convert into customers
Review and evaluate client's financial documents and research financial history
Collaborate with underwriters as necessary to process loan applications in an expedited fashion
Identify process bottlenecks, inefficiencies and suggest improvements
Uphold compliance with company policies and procedure, as well as local, state and federal laws and regulation

Requirements

What you’ll need

High school diploma, or equivalent experience
Bachelor's degree preferred
3+ years of experience in customer service and/or collections
Prior call center experience is a plus
Comfortable being on the phone, using a headset all day
Exceptional communication and active listening skills
Must be able to work Monday-Friday 8:00 am-5:00 pm
Ability to communicate professionally, with maturity and self-confidence
Comfortable utilizing new technology and have a proven ability to excel in a remote work environment
Must have a strong at home internet connection

Benefits

Comp & perks

PTO & Paid Holidays
Health, dental and vision insurance
401(k) with matching
Work from home opportunities
Fun, fast-paced work environment
Dynamic start-up culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecollectionsfinancial document evaluationloan application processingcomplianceprocess improvement

Soft Skills

communicationactive listeningrelationship buildingproblem-solvingprofessionalismself-confidence

Certifications

high school diplomabachelor's degree