Customer Operations Specialist, Bilingual

NinjaHoldings

Customer Operations Specialist managing customer inquiries and collections for NinjaHoldings. Drive business and ensure compliance while providing excellent service in a hybrid role.

Posted 5/7/2026full-timeSpring Grove • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Drive business through excellent customer service at every step of the lending process
Build relationships via the phone and electronic communication (email/text/online chat)
Call on pending loan applications to help convert into customers
Review and evaluate client's financial documents and research financial history
Collaborate with underwriters as necessary to process loan applications in an expedited fashion
Identify process bottlenecks, inefficiencies and suggest improvements
Uphold compliance with company policies and procedure, as well as local, state and federal laws and regulation

Requirements

What you’ll need

High school diploma, or equivalent experience.
Bachelor's degree preferred
3+ years of experience in customer service and/or collections
Prior call center experience is a plus
Exceptional communication and active listening skills
Ability to communicate professionally, with maturity and self-confidence
Comfortable utilizing new technology and have a proven ability to excel in a remote work environment
Must have a strong at home internet connection

Benefits

Comp & perks

PTO & Paid Holidays
Health, dental and vision insurance
401(k) with matching
Work from home opportunities
Fun, fast-paced work environment
Dynamic start-up culture

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecollectionsfinancial document reviewfinancial history researchloan application processingcompliance with laws and regulations

Soft Skills

communication skillsactive listeningprofessional communicationmaturityself-confidencerelationship buildingproblem-solvingsuggesting improvements

Certifications

high school diplomabachelor's degree