Director of Customer Experience
Mercury
Customer Support Representative
NimbleRx
full-time
Posted on:
Location: Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Mid-LevelSenior
About the role
- Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare
- We are starting by building the largest, most loved pharmacy business in the world
- We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience
- Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly.
- We’re looking for someone who can thrive in a high-volume support environment while keeping quality and care at the center of every interaction
- As the first point of contact for both patients and pharmacy partners, you’ll play a key role in shaping how people experience Nimble
- It’s not just about answering questions— it’s about building trust and making sure every issue is handled with clarity, urgency, and empathy
- The right person for this role is a strong critical thinker who can troubleshoot quickly, collaborate across teams, and take full ownership of the issues they handle
- You know how to ask the right questions, communicate clearly, and follow through without dropping the ball
- You’re also comfortable multitasking across multiple chats and tasks at once, while maintaining accuracy and empathy
- Hourly Pay: $20.00
- Schedule: Current hours of operation are Monday - Friday, 7:00am to 6:00pm, and the schedule will fall within that window.
- Hybrid: On-site 3 days per week (Tuesday-Thursday) in our Tempe office
Requirements
- Bachelor's degree or extensive experience in Customer Support
- Background in customer service, healthcare, pharmacy, retail, or a similar field
- Strong problem-solving and multitasking skills, especially in chat-heavy environments
- Excellent written and verbal communication
- Comfort working in a structured, high-volume environment
- Familiarity with Gladly and Salesforce is a plus
