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Account Performance Manager, Accounts Receivable
nimble solutionsAccount Performance Manager responsible for managing client accounts within a revenue cycle services firm. Overseeing client revenue, reporting, and team mentorship functions.
About the role
Key responsibilities & impact- Is the subject matter expert for the client account and client system, and provides high-level training on the assigned client account as necessary
- Partners with learning and development to create a training curriculum specific to client processes and systems
- Mentor to Accounts Receivable Representative 1 and Accounts Receivable Representative 2
- Runs and pulls together weekly, monthly, quarterly, etc. AR reports for clients
- Reviews and analyzes reports and data to maximize efficiency and direct focus to appropriate areas of concern
- Identify denial trends, report on global payer issues, and recommend recovery plans to the Assistant Director
- 80% working accounts, 20% managing account performance
- Manages, drives, and produces for the assigned account
- Acts as a resource for all A/R team members for questions regarding billing policies, state guidelines, reimbursement analysis, and assists with the resolution of challenging accounts and claims
- Maintains a detailed knowledge of client-specific SOWs
- Helps to drive A/R policies, procedures, and best practices, and makes suggestions for revisions and updating information
- Experts on specific client accounts
- Monitors, reports, and identifies trends for all account activity
- Partners closely with the Client Management Department to proactively identify items that may lead to client risk, maintain/exceed client satisfaction, and address any questions related to AR/AR performance
Requirements
What you’ll need- At least 3 years of experience in A/R, with at least 1 year in a Senior AR position
- 3+ years A/R and claims experience in the healthcare industry
- Strong analytic skills and proven success and track record of driving results and exceeding productivity targets and KPIs (key performance indicators) for clients supported
- Intermediate knowledge of Medicare, Medicaid, Private Insurance, Private Pay, Liability, and Worker’s Compensation requirements and procedures, and diagnosis and medical terminology
- Intermediate level of expertise with Microsoft Office Suite
- Knowledge of and ability to comply with HIPAA, HITECH, and patient confidentiality policies
- Intermediate knowledge of the revenue cycle is required; experience with ASC billing is preferred
- 3+ years’ experience in a variety of RCM practice management systems
Benefits
Comp & perks- Health insurance
- Professional development
- Flexible work arrangements
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accounts receivableclaims managementdata analysisreportingrevenue cycle managementbilling policiesmedical terminologyASC billingKPI trackingtrend identification
Soft Skills
mentoringcommunicationproblem-solvinganalytical thinkingclient managementteam collaborationtraining developmentattention to detailorganizational skillsproactive approach