Client Engagement Manager
Nimble Gravity
full-time
Posted on:
Location Type: Remote
Location: Anywhere in Latin America
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About the role
- Build and maintain strong, long-term partnerships with clients across the full project lifecycle. Ensure client satisfaction, confidence, and retention.
- Identify and execute expansion opportunities within client accounts. Collaborate with Sales to prioritize growth through structured account reviews and strategic planning.
- Work together with Sales, Delivery, and Solutions to create a unified client experience that’s smooth, high-quality, and aligned at every touchpoint.
- Work alongside senior leadership and technical architects to shape client roadmaps, adapt to evolving insights, and deliver high-impact outcomes.
- Lead retrospectives, outcome reporting, and executive check-ins that clearly demonstrate our impact. Help clients and internal teams understand the “why” behind the work.
- Proactively track client satisfaction and health metrics. Conduct regular feedback loops to address concerns early and strengthen relationships.
- Guide junior team members on best practices for client engagement and partnership-building. Support hiring efforts and foster a high-performing, agile team.
- Contribute to the development of tools and training that empower Client Engagement Managers to lead executive relationships, guide strategy, and communicate impact effectively.
Requirements
- 7-10 years in client-facing roles, with a strong focus on client relationship management, account growth, and client retention. Extensive experience in technology consulting or similar industries is highly preferred.
- Strong interpersonal, communication, and leadership skills, with a demonstrated ability to influence stakeholders at all levels of an organization, particularly C-suite executives. English C1 required.
- Ability to lead with strategic intent, working with senior leadership to shape client growth plans and adjust strategies based on new insights.
- Deep understanding of client satisfaction and a passion for delivering exceptional experiences that drive long-term business value.
- Proven ability to work across Sales, Delivery, and Solutions teams to create seamless, aligned client experiences.
- Ability to anticipate challenges and proactively resolve them, ensuring high levels of client satisfaction and maintaining long-term relationships.
Benefits
- Nimble Gravity is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nimble Gravity considers all qualified applicants.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
interpersonal skillscommunication skillsleadership skillsinfluencestrategic intentclient relationship managementproblem-solvingclient engagementteam guidancefeedback loops