Nimble Gravity

Customer Success Manager

• Build and maintain strong, long-term partnerships with clients across the full project lifecycle. Ensure client satisfaction, confidence, and retention.
• Identify and execute expansion opportunities within client accounts. Collaborate with Sales to prioritize growth through structured account reviews and strategic planning.
• Work together with Sales, Delivery, and Solutions to create a unified client experience that’s smooth, high-quality, and aligned at every touchpoint.
• Work alongside senior leadership and technical architects to shape client roadmaps, adapt to evolving insights, and deliver high-impact outcomes.
• Lead retrospectives, outcome reporting, and executive check-ins that clearly demonstrate our impact. Help clients and internal teams understand the “why” behind the work.
• Proactively track client satisfaction and health metrics. Conduct regular feedback loops to address concerns early and strengthen relationships.
• Guide junior team members on best practices for client engagement and partnership-building. Support hiring efforts and foster a high-performing, agile team.
• Contribute to the development of tools and training that empower Client Engagement Managers to lead executive relationships, guide strategy, and communicate impact effectively.