Nimbi S/A

Analyst

• Implement technology solutions for companies across various industries.
• Map processes and workflows, identifying opportunities for improvement.
• Configure and customize systems according to clients' needs.
• Provide technical support and training to end users.
• Prepare detailed documentation of the entire implementation process.
• Monitor and track the performance of deployed systems.

Implementation Analyst, Mid-level

• Manage a portfolio of clients, ensuring engagement, retention and expansion.
• Act in a consultative manner, understanding business objectives and supporting strategic use of the portal.
• Monitor success KPIs and propose action plans to improve satisfaction, growth and contract renewals.
• Lead follow-up meetings, training sessions and executive presentations.
• Collaborate with internal teams (product, implementation, support and sales) to deliver the best possible experience.
• Identify upsell opportunities and contribute to the continuous improvement of the customer journey.

Customer Relationship Analyst

Pricing Analyst

• Responsible for initial contact and presenting our services
• Preserving and expanding our customer base
• Identifying business opportunities
• Managing customer relationships

Implementation Analyst, Mid-level

Customer Relationship Analyst

Junior Commercial Analyst