Software Integration & Support Engineer

Nile Bits, LLC.

Technical Support & Software Integration Specialist ensuring seamless software integrations and high-quality customer support. Collaborating with customers and development teams to optimize enterprise software solutions.

Posted 5/26/2026full-timeRemote • 🇪🇬 EgyptMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ApacheAWSAzureCloudMicroservicesOracleSQLSubversion

About the role

Key responsibilities & impact

Deliver support services in accordance with established Service Level Agreements (SLAs) and Performance Level Agreements (PLAs)
Troubleshoot and resolve issues related to software functionality, user access, and system configuration
Escalate complex incidents to development or technical teams and monitor progress through resolution
Document issues, root causes, and solutions in the support ticketing system
Educate clients on product features, updates, and best practices through documentation, webinars, and virtual meetings
Gather and analyze client integration requirements
Install, configure, and integrate software solutions with client systems and third-party platforms
Collaborate with development teams to design, test, and validate new integrations
Create and maintain business and technical documentation for deployment and integration processes
Provide post-implementation support and optimize system performance
Serve as the technical liaison between clients, internal teams, and external vendors
Support the sales team by providing technical input during pre-sales discussions
Share customer feedback with product and engineering teams to guide future enhancements
Maintain and manage software configuration across integrated environments
Identify opportunities to streamline support processes and improve customer satisfaction
Stay current with emerging technologies, integration methods, and support best practices
Participate in ongoing training to strengthen product and technical knowledge

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field
Master’s degree is a plus
Strong written and spoken English communication skills
3 to 5 years of experience in technical support, software integration, or service management
Experience in enterprise software environments; exposure to financial or wealth management systems is highly desirable
Proven ability to improve support processes and enhance client satisfaction
Strong hands-on experience with Oracle Database, including SQL and PL/SQL
Experience with CI/CD pipelines
Familiarity with cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure
Understanding of microservices architecture
Experience with software testing tools, including unit and system-level testing
Solid knowledge of software design, development, debugging, and deployment methodologies
Experience with Apache Subversion (SVN) and other version control systems

Benefits

Comp & perks

All employees benefits for free (our famous games room, daily breakfast, fruits, coffee and other hot drinks, soft drinks and juices, company days out and parties…)
Social insurance
Open-door management policy
Full Medical insurance
Accommodation and Transportation Allowance
Friendly environment that values innovation and efficiency
Exciting opportunities for career growth and talent development
Feedback encouragement
Recognition and reward programs
Competitive salaries and incentives
Friendly environment
Flexible and Comfortable schedule
Fun committees
Monetary rewards
Fun, smart and creative people
Career possibilities with growing team
Paid vacations
Social benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Oracle DatabaseSQLPL/SQLCI/CD pipelinescloud platformsAmazon Web ServicesMicrosoft Azuremicroservices architecturesoftware testing toolssoftware design

Soft Skills

communication skillsproblem-solvingclient satisfactioncollaborationdocumentationtechnical liaisonprocess improvementtrainingcustomer feedbackeducational skills

Certifications

Bachelor’s degreeMaster’s degree