Software Integration and Support Engineer

Nile Bits, LLC.

Technical Support & Software Integration Specialist providing customer support and software integration for Nile Bits. Collaborating with clients and teams to optimize software solutions and resolve technical issues.

Posted 5/25/2026full-timeRemote • 🇪🇬 EgyptMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ApacheAWSAzureCloudMicroservicesOracleSQLSubversion

About the role

Key responsibilities & impact

Provide high-quality customer support and deliver seamless software integrations across client environments.
Work closely with customers, internal development teams, and third-party vendors to ensure successful deployment, configuration, and ongoing optimization of enterprise software solutions.
Troubleshoot and resolve issues related to software functionality, user access, and system configuration.
Escalate complex incidents to development or technical teams and monitor progress through resolution.
Document issues, root causes, and solutions in the support ticketing system.
Educate clients on product features, updates, and best practices through documentation, webinars, and virtual meetings.
Gather and analyze client integration requirements.
Install, configure, and integrate software solutions with client systems and third-party platforms.
Collaborate with development teams to design, test, and validate new integrations.
Create and maintain business and technical documentation for deployment and integration processes.
Provide post-implementation support and optimize system performance.
Serve as the technical liaison between clients, internal teams, and external vendors.
Support the sales team by providing technical input during pre-sales discussions.
Share customer feedback with product and engineering teams to guide future enhancements.
Maintain and manage software configuration across integrated environments.
Contribute to project analysis and delivery activities when needed.
Identify opportunities to streamline support processes and improve customer satisfaction.
Stay current with emerging technologies, integration methods, and support best practices.
Participate in ongoing training to strengthen product and technical knowledge.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
Master’s degree is a plus.
Strong written and spoken English communication skills.
3 to 5 years of experience in technical support, software integration, or service management.
Experience in enterprise software environments; exposure to financial or wealth management systems is highly desirable.
Proven ability to improve support processes and enhance client satisfaction.
Strong hands-on experience with Oracle Database, including SQL and PL/SQL.
Experience with CI/CD pipelines.
Familiarity with cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure.
Understanding of microservices architecture.
Experience with software testing tools, including unit and system-level testing.
Solid knowledge of software design, development, debugging, and deployment methodologies.
Experience with Apache Subversion (SVN) and other version control systems.
Strong analytical and problem-solving capabilities.
Excellent client-facing, communication, and relationship management skills.
Ability to manage expectations and resolve conflicts effectively.
High attention to detail and ability to perform under pressure.
Fast learner with a proactive and flexible mindset.
Willingness to work outside regular business hours when necessary to resolve critical issues.
Willingness to travel internationally on occasion.

Benefits

Comp & perks

All employees benefits for free (our famous games room, daily breakfast, fruits, coffee and other hot drinks, soft drinks and juices, company days out and parties…)
Social insurance
Open-door management policy
Full Medical insurance
Accommodation and Transportation Allowance
Friendly environment that values innovation and efficiency
Exciting opportunities for career growth and talent development
Feedback encouragement
Recognition and reward programs
Competitive salaries and incentives
Friendly environment
Flexible and Comfortable schedule
Fun committees
Monetary rewards
Fun, smart and creative people
Career possibilities with growing team
Paid vacations
Social benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Oracle DatabaseSQLPL/SQLCI/CD pipelinescloud platformsAmazon Web ServicesMicrosoft Azuremicroservices architecturesoftware testing toolssoftware design methodologies

Soft Skills

communication skillsanalytical skillsproblem-solving skillsclient-facing skillsrelationship managementconflict resolutionattention to detailability to perform under pressureproactive mindsetflexibility