Customer Service Representative I
Nikkiso Clean Energy & Industrial Gases
full-time
Posted on:
Location Type: Office
Location: Santa Ana • California • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $25 per hour
Job Level
Mid-LevelSenior
About the role
- Provide courteous and prompt assistance to customers via phone, email, and in-person interactions
- Manage orders for new equipment, ensuring accuracy and timely processing
- Offer basic technical support to customers regarding the operation, installation, and maintenance of new equipment
- Maintain accurate records of customer interactions, orders, and service requests
- Proactively follow up with customers to ensure their satisfaction with newly acquired equipment
- Stay informed about the features, benefits, and technical specifications of the company's new equipment offerings
- Collaborate with sales, technical support, and other departments to resolve customer issues
Requirements
- Bachelor’s degree preferred (BS in Mechanical Engineering a plus)
- Previous experience in customer service, preferably in a technical or equipment-related field
- High level of proficiency in Microsoft Office software, especially Word, Excel, and Outlook
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Ability to discuss highly technical details of equipment with engineering, customers, and contract administration during the negotiation process
- Ability to demonstrate a high degree of professionalism, maturity, customer service focus, and overall good judgment
Benefits
- Equal Opportunity Employer/Veterans/Disabled
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportorder managementrecord keepingequipment installationequipment maintenancecustomer interactionmultitaskingprioritization
Soft skills
customer serviceprofessionalismmaturitygood judgmentcommunicationcollaboration
Certifications
Bachelor’s degreeBS in Mechanical Engineering