CRM Coordinator
Stitch Fix
Customer Success Manager – CSM
Nihal Designs
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead customer onboarding and implementation projects, ensuring smooth and timely deployment of workspace booking and space management features.
- Collaborate with product and technical teams to configure solutions that align with each customer’s business needs.
- Deliver engaging product training to administrators, managers, and end-users.
- Create and maintain knowledge resources (guides, best practices, video tutorials) to support ongoing customer education.
- Act as the primary point of contact and trusted advisor for assigned accounts.
- Proactively monitor account health using KPIs and usage analytics.
- Own the renewal process to ensure high retention rates.
Requirements
- Bachelor’s degree in business, Communications, or a related field.
- Excellent communication, presentation, and relationship-building skills.
- Strong problem-solving and analytical abilities; ability to interpret customer data and usage metrics.
- Preferred: 3–5 years of experience in Customer Success, Account Management, or Implementation in a SaaS environment.
- Preferred: Experience with workplace solutions, space management, or employee experience technology preferred (Korbyt Space Management or similar platforms a plus).
Benefits
- Medical, Dental, Vision insurance, the first of month, following hire date
- 401k
- Paid Holidays and PTO
- Paid STD
- Paid LTD and more…
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer onboardingimplementation projectssolution configurationproduct trainingKPI monitoringusage analyticsrenewal process
Soft skills
communication skillspresentation skillsrelationship-building skillsproblem-solving abilitiesanalytical abilities
Certifications
Bachelor’s degree
