Dialer – US Sales Team

NightOwl Consulting

Dialer responsible for outbound sales calling and client engagement with US companies. Utilizing CRM systems and maintaining high customer service standards in a remote role.

Posted 7/11/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱30,000 - ₱60,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales and customer service capabilities, with a focus on cold calling, lead generation, and relationship building. Proficient in CRM management and committed to achieving performance targets while providing exceptional customer support.

Highest-signal resume keywords

Cold Calling & Lead GenerationSales & Client EngagementCRM & Database ManagementExcellent English ProficiencyOrganizational & Multitasking Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cold CallingLead GenerationSales TechniquesCRM SoftwareTelemarketingMarket ResearchAppointment SettingCustomer SupportCompliancePerformance Target Achievement

Soft Skills

Communication SkillsListening SkillsRelationship BuildingProblem-SolvingResilience

Tools & Technologies

Automated Dialing SystemsCRM SystemsCommunication Tools

Industry Keywords

Staffing ServicesDirect-HireStaff AugmentationOutbound CallsCustomer Satisfaction

About the role

Key responsibilities & impact

Cold Calling & Lead Generation: Proactively reach out to potential clients, identifying and qualifying leads while maintaining a warm and professional approach.
Appointment Setting & Follow-ups: Schedule meetings for team members and follow up with prospects to nurture relationships and guide them through the sales process.
Sales & Client Engagement: Sell staffing direct-hire and staff augmentation services, clearly communicating value and fostering long-term client relationships.
CRM & Database Management: Maintain accurate records of interactions in the CRM system to ensure streamlined communication and organized follow-ups.
Customer Support & Product Assistance: Address customer inquiries via phone, email, and chat, providing support for products and services while resolving concerns effectively.
Market Research & Industry Awareness: Stay informed on industry trends and insights to provide relevant information to potential clients.
Compliance & Call Guidelines: Follow scripts and company policies while adhering to industry regulations regarding outbound calls.
Performance & Target Achievement: Meet or exceed call, sales, and revenue targets while maintaining a focus on customer satisfaction.
Networking & Relationship Building: Expand professional connections through networking events, associations, and social media platforms.
Training & Continuous Improvement: Participate in training sessions to enhance product knowledge, customer service, and sales techniques.

Requirements

What you’ll need

Excellent English Proficiency: Strong spoken and written English skills, with the ability to articulate ideas clearly and persuasively over the phone.
Sales & Customer Service Experience: 2-3 years of experience in cold calling, telemarketing, or call center roles targeting US companies. Previous sales or customer service experience is advantageous.
Competitive & Goal-Oriented: Tenacious sales attitude, persistence in making high-volume outbound calls, and the ability to handle rejection professionally.
Service-Oriented & Relationship Building: Strong customer service skills with the ability to build rapport, establish relationships, and provide a positive experience for potential clients.
Communication & Listening Skills: Strong verbal communication and active listening skills to effectively engage prospects and address their needs.
Organizational & Multitasking Abilities: Ability to manage multiple leads, prioritize tasks efficiently, and work in a fast-paced environment.
Tech-savvy & CRM Knowledge: Comfortable using automated dialing systems, CRM software, and other communication tools.
Problem-Solving & Initiative: Strong problem-solving skills, ability to work independently and collaboratively, and a proactive approach to challenges.
Resilience & Adaptability: Patience and the ability to perform under pressure while meeting deadlines and sales targets.
Education & Leadership: High school diploma or equivalent (Bachelor’s degree preferred but not required); previous experience managing junior sales teammates is a plus.

Benefits

Comp & perks

Above market salary
HMO on Day 1 for principal and two dependents
Government-mandated benefits
Performance-based Incentives
Quarterly Company Events
In-depth training for career growth
Great Company Culture and HR experience
1,000 PHP De Minimis
Equipment and software provided