Loan Servicing Support Specialist

NightOwl Consulting

Loan Servicing Specialist overseeing the subservicing process and regulatory compliance. Manage loan boarding, document maintenance, and interaction with various teams remotely.

Posted 6/15/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱30,000 - ₱60,000 per monthWebsite

About the role

Key responsibilities & impact

Manage the loan boarding process to subservices, ensuring accuracy and efficiency.
Wire escrow funds as required and manage fund disbursements.
Deliver and maintain servicing images and documents.
Manage, track, and resolve missing documents and conditions.
Audit and reconcile daily subservicing reports to verify accurate boarding data.
Conduct weekly operational calls with subservices to ensure alignment and address issues.
Regularly audit daily and monthly subservicing reports.
Generate and provide detailed reports to management for early delinquency audits.
Monitor alerts on loan payoffs to manage timely responses.
Conduct comprehensive monthly, quarterly, and annual audits.
Support the Accounting and Compliance teams during annual audits and custodian audits, as well as state regulatory audits.

Requirements

What you’ll need

Proven experience in mortgage lending and loan servicing.
Strong understanding of loan servicing workflows, including subservicing.
Excellent analytical and problem-solving skills.
Ability to manage multiple tasks and meet deadlines.
Strong communication and coordination skills.
Knowledge of regulatory standards in loan servicing.
Experience with Encompass loan origination software.
Previous work experience with Dovenmuehle Mortgage Inc. (DMI) preferred.

Benefits

Comp & perks

Above market salary
HMO on Day 1 for principal and two dependents
Government-mandated benefits
Performance-based Incentives
Quarterly Company Events
In-depth training for career growth
Great Company Culture and HR experience
1,000 PHP De Minimis
Equipment and software provided

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

loan boardingfund disbursementdocument managementaudit and reconciliationreport generationdelinquency auditsregulatory compliancemortgage lendingloan servicing workflowssubservicing

Soft Skills

analytical skillsproblem-solving skillstask managementdeadline managementcommunication skillscoordination skills