NightOwl Consulting

Digital Adoption Specialist

NightOwl Consulting

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Salary

💰 ₱65,000 - ₱75,000 per month

Job Level

Mid-LevelSenior

About the role

  • Design and implement advanced WalkMe solutions to enhance user experience, including the development and deployment of custom content using features such as automation, field validation, and ActionBots.
  • Lead digital adoption projects from inception to completion, ensuring timely delivery and alignment with project goals.
  • Provide support to the user base by resolving support tickets in a timely and accurate manner.
  • Stay current with WalkMe trends, platform enhancements, and integrations to identify and recommend process improvements.
  • Maintain an understanding of CCM’s business processes and IT platforms to ensure alignment between adoption initiatives and company goals.
  • Partner with WalkMe Support and internal teams to configure systems for new features, tracking, accessibility, and other custom developments.
  • Analyze user engagement data to identify patterns, generate insights, and prepare actionable reports and recommendations.
  • Collaborate with departments across the organization to identify digital adoption needs and propose tailored solutions.
  • Mentor junior team members by sharing best practices and providing guidance on WalkMe solution design.
  • Ensure quality assurance (QA) by testing published content in test and production environments to validate performance and accuracy.
  • Document thoroughly within the WalkMe Editor, providing detailed notes on steps, engagements, and rules to support transparency and future updates.
  • Maintain accurate project tracking in the project management system, including deliverables, sub-tasks, change requests, and time logs.
  • Develop and monitor reports on user adoption metrics, engagement rates, and behavior analytics using WalkMe tracking features.
  • Manage and resolve WalkMe service tickets in accordance with standard response times and service-level expectations.

Requirements

  • Experience working with WalkMe or similar digital adoption platforms is a plus.
  • Programming bootcamp or coding experience preferred (knowledge of HTML, CSS, or JavaScript a plus).
  • Experience applying or managing chatbots is an advantage.
  • Strong analytical and problem-solving skills with high attention to detail.
  • Ability to manage multiple projects simultaneously in a fast-paced environment.
  • Exceptional written and verbal communication skills.
  • Ability to work independently and collaboratively within a team.
  • Eagerness to learn new tools, technologies, and digital adoption strategies.
  • Strong organizational and time-management skills.
Benefits
  • Above market salary
  • HMO on Day 1 for principal and two dependents
  • Government-mandated benefits
  • Performance-based Incentives
  • Quarterly Company Events
  • 1,000 PHP De Minimis
  • Equipment and software provided

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HTMLCSSJavaScriptautomationfield validationActionBotsuser engagement data analysisquality assurancedigital adoption strategieschatbots
Soft skills
analytical skillsproblem-solving skillsattention to detailproject managementwritten communicationverbal communicationindependencecollaborationorganizational skillstime-management skills