Analyzes learners’ eligibility for a variety of aid programs, including Title IV, military, and other funding
Provides financial aid estimates and packaging to learners in a manner that clearly communicates obligations to complete the program and the impact of financial responsibility
Assists all learners, learner families, and other relevant parties who may be involved in funding options and accurately answer questions about funding
Accurately updates the Master Cohort List daily with incoming enrollment activities
Updates and maintains learner records in the Student Information System (SIS)
Completes the verification process which includes the review of verification documents, verifying data matches to the Institutional Student Information Record (ISIR), ensuring no conflicting information, and accurately making all necessary ISIR corrections
Ensures documents associated with ISIR rejections, C-codes, and conflicting information meet Title IV requirements to clear issues
Fluently works with Common Origination and Disbursement (COD) and National Student Loan Data System (NSLDS)
Collaborates with other functions to provide the highest level of service for learners
Participates in biweekly Learner Funding meetings including 1:1s, coaching meetings, trainings, and team meetings
Attends meetings and conferences as necessary to enhance existing knowledge of financial aid policies, practices, and procedures
Maintains the highest level of customer service in a courteous, prompt, and successful manner and handles confidential and sensitive information with discretion
Participates in the successful implementation of other functional projects as they arise
Requirements
A high school diploma or GED is required.
Minimum of two years of professional experience preferably in an institution of higher learning or student funding.
Demonstrated knowledge of Federal Student Aid and/or military funding is required.
Demonstrated proficiency in Microsoft Office including Word, Excel, Outlook, and SharePoint.
Knowledge and Experience in Financial Aid and CMX Nexus (Campus Vue).
Benefits
Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures.
Travel and lodging accommodations will be paid for by the organization.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial aid analysiseligibility assessmentverification processdata verificationISIR correctionsfunding optionscustomer servicefinancial aid policiesfinancial aid packagingdocument management
Soft skills
communicationcollaborationcustomer servicediscretionorganizational skillsattention to detailproblem-solvingcoachingteamworkadaptability